Becca K.
Poor communication and follow-through + lack of attention to details
UPDATES: The ITIN has been spamming me requesting I modify this review with the most up to date situation, so as per their request (and to hopefully not have to hear from them again) here it is: After I posted the review below I finally got a response from someone higher up in the company - and there was quite a few emails exchanged once again where i had to ask multiple times to just refund me and the 10th of September they said they would but it would take a couple days. The money never came through yet they kept asking me to change or delete this review. Then all of a sudden on the 29th of September (still no update or refund processed) I received an email saying my number was ready and they required payment.... So I had to reply once again to say they never refunded me and they made another mistake so they said but here is your number and have endlessly been asking me to change my review. Our email thread is over 64 emails 90% of which is my time being wasted by being ducked around. So as per The ITIN's request, here is my updated review that I did after a VERY painful experience and endless wasted time received my ITIN number document. Sadly, their insisting to change a review would make them a -5 starts in my opinion and I absolutely do not suggest working with this company as their lack of professionalism is astounding. ------------------------------ Was recommended to work with this company, however during the process policies changed (which I know is out of their hands), however the communication has been terrible and many silly errors made on documents and comms in general. I've requested a refund instead of continuing the process with the new required documents as i've lost faith in this company and now they're not replying to my emails and ducking the refund. I cannot recommend working with this company as it seems i've now donated $395 to them for absolutely nothing.




