Andreas
They stole my money
They stole my money. I paid for the interview guide but never received the document. I sent email to their support email but received no reply. I never received login information as well. Tried to login using my email using "forgot my password", but didnt work as well, since the forgot my password page is not working. Buyer beware!!
Response from TheInterviewGuys.comJan 2, 2021
Andreas, Thank you for posting a review here and drawing my attention to your case. I have responded to you in full via a service ticket, but to summarize, we did send the Welcome Email. I included a screenshot of your account to provide the timestamp for when the email was sent. It's likely that your email provider blocked the email or diverted it to a spam, junk or trash folder. Unfortunately, this does happen occasionally and we don't have a lot of control over it when it does. As you can imagine, we were closed for the holidays and so nobody was available to answer your request at that time. When the office reopened, we had a back log of emails to respond to which took some time. That is on us. Your ticket should have been resolved in a more timely manner and for that, we apologize. We are looking at ways to improve our response time during the holidays and are confident this will improve moving forward. As I said in the service ticket I sent you, we have refunded your purchase in full. You will continue to have access to the materials you purchased at no charge. Again, our apologies for the experience. Thank you fro bringing it to our attention. Regards, Mike Simpson