T. D.
Beware of Fraud and Shady Business
On 9/5/2022 at 12:26 EDT, I purchased an inscents stream waterfall from theinscentsbrand.com. The order number is #########(redacted). I received an order confirmation by email on the same day and was sent from the company's email account. I did not receive a shipping confirmation, but I was charged for the order on the day that I placed it. I have tried calling the company, but every time I call, I am redirected to a automated SMS help desk support messaging service and prompted to utilize the automated self-service help portal for troubleshooting and accessing FAQs/ knowledge-base. I searched online for different support channels and did not find any way to access and view my order, or to manage my account on their website. During my search I discovered that they were many other reviews and complaints from its customers that were charged for products that were never sent or charged for amounts and additional items that were never selected. When investigating for other reviews of Inscents Waterfall, I discovered that the TrustPilot rating of “Excellent (4.5 score)” was incorrect. This merchant has not claimed the merchant listing for the website theInscentsbrand.com. The current rating is 3.4 with 2 reviews (one was a 5 and the other was a 1). I contacted my credit card company and disputed the $21 charged by Inscents Waterfall for a fountain that they never shipped. I have no doubt in my mind that this intentional fraud. They have precisely set everything up to look legitimate, but just try to contact them to cancel your order or receive support and you will find that this company behaves more like a front than a legitimate business