TheHorrorDome.comReviews of thehorrordome.com

Im Collector mask i bought 3 masks which they don't look nothing like the picture! Paint and details were not in place, i just wish they would show more exactly how the item looks, disappointed of thehorrordome.com and then they called me to take the review down and get a refund, and i tried to return them, they told me to send it back to the address where they came from and i did, but they now said that address doesn't belong to their stores! and they haven't received anything whatever "Sure" scammers

I have ordered a few things from horrordome and at first there was no issues. Lately it's nothing hut issues. From them canceling orders to sending broken merchandise. They charge a good bit for their stuff and you can call and email but you get no response. I will never order from this company again.

I was excited when I ordered Cooper the baby werewolf it was over $400 when I received it it definitely didn’t look like the picture on the box nor the picture on their website it looks like something you could buy for $50. I would like to return it very very disappointed looks like crap

I've only had one experience buying from TheHorrorDome.com and it's a negative experience. I bought 1 mask and 1 set of costume hands on Monday. As soon as I made the transaction, my bank contacted me to check for fraudulent transactions, as you need to input card details, instead of paying by PayPal on the site. Anyway, 3 days later I suddenly get an email from TheHorrorDome stating my order has been cancelled. No reason for the cancellation was provided and my bank allowed the transaction to happen. Thus far, no email has been provided from TheHorrorDome to justify why my order was cancelled. The 2 items I bought are also still in stock. The website currently offers expensive international shipments (over £100 for 2 items), so I do not understand the cancellation. If this issue is satisfactorily resolved, I will update this review, as to the outcome.

Buyer beware! I purchased 4 masks and 2 of them did not fit. They are advertised as "HD COMFORT FIT". I can tell you two of them are not comfort fit....They REFUSED TO ACCEPT MY RETURN AND REQUEST FOR REFUND! I contacted the company within 1 hr of receiving my order. One of the masks ripped when trying it on for the first time. Their response was they will make a repair to the masks. I'm not sure how this will help since the mask doesn't fit to begin with. The 2nd mask doesn't fit right. Its extremely tight and has two objects which push against my eyes! Painful! There solution/suggestion have me modify the mask by cutting holes in the eye sockets. I do not recommend this company. They have provided a horrible customer experience.