The Horeca Store IncReviews of thehorecastore.com

I am the property manager for a facility that has been without refrigeration for over a month thanks to Horeca. We paid over $15,310+ in full with the promise that the delivery would take approximately 2 weeks. We are now almost 40 days later with no confirmed delivery date, reliable tracking info, and no confidence that the equipment will arrive in time to meet the needs of our facility. This is no minor inconvenience. Our facility has been operating for over a month without refrigeration and we have an upcoming event for over 100 people. The continued lack of refrigeration is creating serious operational issues and has put us in an extremely difficult position. What makes this situation even more concerning is what I have since learned regarding the seller's status as a TRUE equipment dealer. The Horeca Store is not an authorized TRUE dealer, which raises additional concerns about the purchase, the fulfillment of the order, and the support available for the equipment we were sold. Throughout this process, we have repeatedly called, texted, and emailed trying to get basic answers. We have been given delivery estimates that came and went, promises that someone would follow up that were not fulfilled, and conflicting information about the status of the shipment. At one point, we were told the equipment was ready to go, only to later learn that it had not even been picked up. We paid more than $15,310+ in full and on time, based on the expectation that the equipment would be delivered within the timeframe we were given. Instead, we have spent more than a month trying to get answers about an order that still has not been fulfilled. At this point, we no longer want the equipment. We are formally requesting a full refund of the $15,310+ paid. I am asking someone in senior leadership at The Horeca Store to take ownership of this matter immediately, contact us directly, and process the full refund without further delay. We have been more than patient. The facility has gone more than a month without the refrigeration it needs, an event with more than 100 people is days away, and we cannot continue waiting on uncertain delivery promises. We paid in full. The equipment was not delivered. We are requesting our money back. Please resolve this promptly and professionally.

7/15/26 I paid in full $15,310.00+for TRUE Commercial Refrigerator and Freezer. Money had to be in that day in order for the following Friday delivery of Freezer with Refrigerator to follow in 2 weeks. It’s now August 19 and despite dozens of calls, texts and emails nothing has been delivered. Mark has not answered a single call since purchase and Rebecca was assigned for logistics.In spite of my multiple requests for confirmation of delivery and tracking information, all I get is “give me some time to find out..” I have called almost daily for an update with no success. 8/12 I was promised everything would go out 8/18 a promise of no more delays…She did not follow up Monday for confirmation that things were set to go, did not check Tuesday to see if the shipment went out , and today she had still not followed up until I called, her response…give me some time to find out….well nothing was picked up, items were not ready to ship, no one worked today at shipping… I have repeatedly asked for the phone # so I could call and do her job for her…response…I’ll have to call logistics to see if I can give you that number…It was critical for me to pay on time so items would be quickly delivered….well 36 days later I have no product. The facility where items are to be delivered to have had NO refrigeration for over a month. The critical timeline for this purchase from The Horeca Store verses any of the 6 other companies representing TRUE was the promise of delivery within my timeframe. Friday I have 100 guest coming for an event and yet no confirmation of delivery! NEVER order from this company!!! Many times in order to get Rebecca to answer a call, I had to use other staff members phones so she would take a call she didn’t expect was from me…

⭐ 1/5 — Extremely Disappointing Experience. BE CAREFUL. We ordered a commercial dishwasher from this company in February and paid by check. We were originally told it would be delivered in March. March came, but the dishwasher was not delivered. We were then told that they were waiting for some missing parts and that we would have to wait longer. The excuses and delays continued month after month, all the way into June. At that point, we requested a refund, and they agreed to refund our money. First, we were told that the refund would be sent through Zelle and that we would receive it within a week. A week passed, and there was still no refund. Then we were told that they would send a refund by check. Since then, we have made countless phone calls. Unfortunately, every time we contact them, we are given another excuse and asked to wait again. The same thing has happened over and over. Today is August 11, and we still have not received our refund. This has been an extremely frustrating experience. We paid for a product that was never delivered, requested a refund months ago, and have spent months repeatedly calling just to get our own money back. I am posting this review to warn other customers to be extremely careful before doing business with this company. Based on our experience, we would not recommend them. We have now decided to pursue legal action to recover the money that is owed to us.

Just bought a dishwasher, they won't ship it or give me a refund. It's been half a year now.

I ordered a Walkin Freezer from this company that was supposed to ship in 10-14 days and arrive in 21 days. The unit was continually delayed. When it finally arrived 11 weeks later it was missing 7 of the 21 panels. We waited another 2 weeks for mismatched panels that had to be forced together. We lost $1,000’s of dollars in shipping, storage and lost sales. DO NOT DO BUSINESS WITH THIS COMPANY. They use fake names to make it appear they are a US company. They are owned by a company out of the UAE.

Feels Like a Scam - Overcharging, Stalling, and No Accountability Horeca Store operates in a way that should seriously concern anyone considering doing business with them. Orders are paid for, then seemingly disappear into a black hole. Updates are nonexistent. Every interaction is the same scripted delay tactic: "give me a moment" or "let me check," followed by zero real answers. Customer service appears outsourced, with representatives using generic names and unable to provide clear or consistent information. Getting a straight answer is nearly impossible. Pricing is where things get alarming. Items advertised around $99 were later charged at nearly $296 per item. No explanation. No accountability. Refund requests? Denied. At best, this is gross mismanagement. At worst, it raises serious questions about their business practices. If you value your time, money, and sanity--avoid this company.

Had very long and pleasant conversation with a sale executive over the phone as I was shopping for a dough divider. I stressed that we need a quick turn around. I was assured again and again that the lead time is no more than a week to ship out from Tennessee. I paid by check and the check was deposited. And then nothing ... no receipt or order number confirmation ... I reached out to ask for order number, was sent a quote with end date for the quote with order number on the sheet. Now, eight (8) business days later, nothing! No communication no update and 11K plus gone and no definitive trace if our order was ever placed! Called yesterday, was promised to give an update within a couple of hours ... Nothing. Pleasant as always on the phone but nothing else. We were planning on ordering more equipment, but maybe NOT after this experience.

Ordered a large freezer and it never shipped. The company keeps telling me that I will get the shipping information 'today'... but 'today' never happens. Going through my credit card company to get a refund.