The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeApr 1, 2026

Lance, Thank you for sharing your experience, We take feedback like this seriously. I want to acknowledge that what you described isn’t the experience we aim to provide. After looking into your account, we can see that your kit was unfortunately impacted by a notification glitch in the lab’s system, which caused your order to show as delivered when it had not yet been received by the lab. We completely understand how frustrating it is to receive inaccurate updates. A full refund has been processed for you. In addition, we’ve sent you an email with next steps to complete the consultation process, if you’re open to it. Our responses are always handled by real members of our team, and I’m sorry if that didn’t come across in your experience. That’s something we’re continuing to improve. If you’re willing, we’d welcome the opportunity to connect with you directly and ensure you feel fully supported moving forward. You can reach us at [email protected]. We appreciate you bringing this to our attention. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeMar 25, 2026

We appreciate you sharing your experience. We take feedback like this seriously. I want to first clarify the intention behind the consultation. The purpose of that call is to walk through your results and help you understand what they mean in the context of your overall health. That said, the program is introduced during the call because it’s the structured path we offer for those who want guided support in addressing what shows up in their labs. Enrollment is always optional, and there is no requirement to move forward in order to access or benefit from your results. In terms of the bloodwork itself, our panels are designed to look at a broader set of biomarkers than what is typically included in standard annual labs. For some individuals, those insights feel very different from what they’ve seen before, while for others there may be overlap depending on what their physician already orders. Both experiences are valid. We appreciate you bringing this forward. Feedback like this helps us continue to improve how we communicate and show up for our clients. If you’d like to connect further, you’re welcome to reach out to us at [email protected]. With respect, The Health Institute

Response from The Health Institute With Dr. Josh AxeMar 12, 2026

Linda, Our apologies for the typo in our phone number. The correct number is 878- 295-8339 ext 1004 and it is an acive number. Please reach out to us so we can further assist you. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeMar 12, 2026

Glenn, We understand how frustrating it can feel when an experience doesn’t meet your expectations, and we take statements like this seriously. The Health Institute is a legitimate health education and coaching organization that provides lab-based insights, practitioner guidance, and structured programs designed to support underlying factors that influence health. Because your review does not include a full name that allows us to identify your account, we’re unable to verify your experience. If you are a student or customer, we invite you to contact our support team at [email protected] so we can review your concerns directly. Our programs provide educational resources, practitioner access, and lifestyle guidance to help students better understand and support their health. Individual results can vary, and outcomes cannot be guaranteed. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeMar 4, 2026

Hi Wendy, Thank you for sharing your experience. We understand how frustrating it can feel when appointments need to be rescheduled multiple times, especially after you’ve taken the time to complete the intake questionnaire. This is not the experience we want anyone to have. Because Trustpilot reviews do not include account details, we’re unable to review the specifics of your case here. However, we would welcome the opportunity to look into what may have occurred and help resolve any scheduling or lab-related issues. Please contact our support team at [email protected] and we’ll be happy to review your account and assist with next steps. We appreciate you bringing this to our attention and the opportunity to ensure you receive the support you expected. With respect, The Health Institute Support Team

Response from The Health Institute With Dr. Josh AxeMar 6, 2026

Thank you for sharing your experience. We understand how concerning it can feel when you’re seeking answers and communication does not happen as quickly as expected—especially when your daughter’s health is involved. Because we cannot access individual accounts through Trustpilot, we would welcome the opportunity to review your daughter’s case directly, including the lab submission and any prior support requests. Please contact our support team at [email protected], and we will be happy to investigate the lab status and assist with next steps. We appreciate you bringing this to our attention and the opportunity to review the details. Our goal is always to ensure students receive the support and clarity they expect throughout the process. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeMar 4, 2026

Our services primarily consist of consultations, educational programs, and health coaching support. Because of this, we are unable to identify a product order associated with your review. It’s possible there may be some confusion with another company or with a third-party service connected to a different purchase. We would be happy to look into this further and help clarify what may have occurred. Please reach out to our support team at [email protected] with your name and the email address associated with the charge so we can review it and assist you directly. Our team is committed to transparency and resolving concerns quickly, and we’re glad to help investigate this for you. With respect, The Health Institute Support Team

Response from The Health Institute With Dr. Josh AxeMar 4, 2026

Hi Bruce, Thank you for sharing your feedback. We understand how frustrating it can feel when you’re expecting communication and don’t receive it as quickly as anticipated. After reviewing your account, we can confirm that our support team responded to each of the inquiries submitted through our system. Because we did not receive a reply to those responses, the conversation did not progress further at that time. Once your request for cancellation was received through the appropriate form, it was processed promptly and your refund was issued. For clarity, the initial health analysis consultation was not completed, so no consultation services were provided. Our consultation calls are designed to review health history and determine whether one of our programs may be appropriate for an individual’s goals. Participation in any program is always optional. We take concerns about transparency and integrity seriously. Our team works hard to respond to inquiries, honor requests submitted through the proper process, and ensure that each individual receives clear information about next steps. If you have any remaining questions regarding your account, our support team is available at [email protected] and we would be happy to assist. With respect, The Health Institute Support Team