I was charged $27 to listen to a sales pitch instead of getting the cellular health analysis for which I had paid.
Response from The Health Institute With Dr. Josh AxeMay 29, 2026
Hi HAW,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not align with what you were expecting.
The Cellular Health Analysis is intended to include both the assessment process and a consultation with a Senior Health Advisor to review results, discuss health concerns, and provide educational insight and potential next steps based on an individual’s situation. During that conversation, additional program support options may also be discussed, but enrollment into any additional services is always optional.
Because we cannot verify individual accounts or consultation details through the information provided on Trustpilot, we would welcome the opportunity to look into your experience further and better understand your concerns. Please feel free to reach out to our support team at [email protected] or 878- 295-8339 ext. 1004 with your name and additional details so we can review your experience directly.
With respect,
The Health Institute Team
BD
Bill D.
Unbelievable con game
Unbelievable con game - thee ultimate in used car salesmen rip off artists. You'd have a better chance of being treated fairly dealing with Nigerian scammers. This place is an absolute joke preying the weak, the sick & the vulnerable..Just laying in wait, ready to pounce on & take advantage of the next desperate person. If you hate your time & money, love getting ripped off & really like to be condescended to by a bunch of hacks, look no further, you have found your dream Dr's office. How does the medical board or GOV allow these places to operate, my goosness !!
Response from The Health Institute With Dr. Josh AxeMay 25, 2026
Mr DeWall,
Thank you for taking the time to share your feedback. At this time, we are also unable to locate an account or record associated with this review based on the information available to us.
That said, we would genuinely welcome the opportunity to better understand your concerns and learn more about your experience directly. We encourage you to reach out to us at [email protected] or by phone at 878- 295-8339 ext. 1004 and provide the name and email address associated with your account so a member of our team can review the situation further.
Professionalism, respectful communication, and transparency are expectations we hold for our team, and feedback is continually reviewed as part of our ongoing efforts to improve the client experience.
With respect,
The Health Institute Team
LC
Layne C.
I would not do it again!
I am writing this review to warn people. I understand for some this program may be helpful especially if you have terrible eating habits and never took supplements but even then you can get the same care for a lot less money. I was at my wits end and joined his program for 8K, I can’t even believe I did this. I felt pressured and it was a hard sell. I have been looking for relief for digestive issues for a long time and believed that this program would somehow give me answers that I did not know about already. The supplements are good but often it is suggested that you buy more than what is provided in the package. You don't need to be in the program to get the supplements. The question and answer sessions are rushed, the time with the coach is rushed. The Facebook group is monitored and posts and questions do not always make it to the community. If they don’t like what you so it will be denied. This definitely was not worth the money. I feel swindled and my health issue are not resolved. There were some minor improvements but my digestion is still a mess and my thyroid did not change. I am a very motivated person who had already been Dairy Free and Gluten Free. I avoid sugar. I am dedicated to my health so changing habits is not so hard for me. I just want to let you know that the financial investment is not worth the outcome for me. Then after four months they want you to pay a monthly fee to stay involved. You would think for 8K you would at least get a year membership. Buyer beware. I wish I did my homework and was not so emotional depleted when I joined.
Response from The Health Institute With Dr. Josh AxeMay 13, 2026
Hi Layne,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time in the program left you feeling disappointed, especially after making such a significant personal and financial investment while searching for answers regarding your health.
We understand how discouraging it can feel when symptoms persist longer than hoped for, particularly when you’ve already been deeply committed to your health and lifestyle habits prior to joining. We also recognize that individuals entering the program from different starting points may experience progress differently, both in pace and outcome.
At the same time, we were encouraged to hear that you experienced some improvements during your time in the program. While we understand those changes did not reflect the level of improvement you were hoping for, health outcomes are highly individual, and we are not able to guarantee specific results or timelines for healing. Our goal is always to support long-term progress through education, lifestyle guidance, wellness resources, coaching support, and community accountability.
We also want to clarify a point regarding our Facebook communities. Posts within our groups are reviewed prior to approval to help ensure students are being supported in the most appropriate and individualized way possible. In many cases, posts involving personalized health concerns, supplement protocols, or complex medical discussions are redirected toward our support or practitioner channels so students can receive more thoughtful and individualized guidance rather than crowdsourced advice from the community.
Regarding ongoing membership opportunities, continuation into additional support programs is always optional and intended for individuals who wish to maintain accountability, education, and continued wellness support beyond the initial program period.
We truly appreciate you sharing your perspective, as feedback like this helps us continue evaluating and improving the student experience. We sincerely wish you the best moving forward and hope you continue finding progress in your health journey.
With respect,
The Health Institute Team
DC
Debbie C.
I met with a counselor
I met with a counselor, told him I was not interested in paying the exorbitant amount of money they were requesting. I settled on short-term sessions, videos, with no counsellor or anything. I am still having money taken out ($154 and change per month) for thousands of dollars and can't find a phone number for live communication.
Response from The Health Institute With Dr. Josh AxeMay 11, 2026
Hi Debbie,
We’re sorry to hear about your frustration and understand your concern regarding the continued charges.
In order for our team to properly review your account and enrollment details, please reach out to us at [email protected] and include the email address you used when signing up for the program. Once we receive that information, a member of our team will review your account and follow up with you directly.
We appreciate the opportunity to look into this further and help provide clarity around your membership and billing.
With respect,
The Health Institute Team
MS
Maria S.
I ordered the blood test that I paid…
I ordered the blood test that I paid $127 on May 3-2026 and they were going to send the tube so that I could send the blood work back to them and they were going to contact me. As of today May 8-2026 I have not received anything but they also already took the money out. Now of Have to file a dispute on the $127.00 so I can get my money back. I did this on line when I saw and heard Dr Josh message.
Response from The Health Institute With Dr. Josh AxeMay 11, 2026
Hi Maria,
We’re sorry to hear about your frustration and understand how concerning this experience must have felt.
Our records show that your test panel order was processed successfully, and notifications confirming shipment and delivery were sent on May 8. Inside the collection kit, you should find a collection card and lancets, as this particular test does not include traditional test tubes or vials.
A member of our team will also be giving you a call to personally assist you. As part of our process, our goal is to connect with each client within 48 hours of kit delivery to answer questions, walk through the collection process if needed, and provide support along the way.
If there’s anything additional you need after speaking with our team, please don’t hesitate to reach out to us at [email protected].
With respect,
The Health Institute Team
AN
Annie N.
I would say -1 if I could
I would say -1 if I could. I signed up and shortly after discovered the Facebook group posting a political survey. I was offended and requested to leave the program. I refused delivery of my supplements but now they are saying I won't be refunded for supplements THAT I DON'T HAVE!! I BARELY accessed the portal and am being charged $500 for that. THINK CAREFULLY before you join! Do your research, they ARE politically affiliated. Now I am being charged over $700 for a 30 minute visit with a provider. I am moving forward with legal action as they state that even signing into the portal constitutes a $500 charge.
Response from The Health Institute With Dr. Josh AxeMay 4, 2026
Annie,
As previously explained, the Facebook group you referenced, “Dr. Josh Axe Healthy Tips,” is not affiliated with Dr. Josh Axe, The Health Institute, or our programs. It appears to be managed by outside individuals using Dr. Axe’s name and likeness without authorization—often referred to as “clickbait.” Any political content posted there does not represent our organization, our company values, or our programs.
Regarding your refund concerns, our team follows the terms agreed to at enrollment, including access to the learning portal, provider consultation, and supplement fulfillment. We understand this may be disappointing; however, once supplements have been processed and shipped, they are not refundable under the program agreement.
We’re disappointed that a rogue Facebook group—one we have no affiliation with or control over—impacted your experience in this way. However, we do appreciate you bringing it to our attention, as it allows us to report it to Facebook.
We wish you the best in your health journey.
With respect,
The Health Institute Team
CU
Customer
Very unprofessional
Very unprofessional. The account was charged and no one showed up for a consultation. The supposed coach called 30 minutes later to reschedule the appointment and was very unprofessional.
Response from The Health Institute With Dr. Josh AxeApr 29, 2026
We’re very sorry to hear about this experience. What you described is not acceptable and not the standard we hold our team to.
We understand how frustrating that must have been, especially when you set aside time for your appointment. Your time matters, and we take situations like this seriously.
We would genuinely appreciate the opportunity to look into what happened and make this right. Please reach out to us at [email protected]
so we can review your specific situation and support you directly.
With respect,
The Health Institute Team
RO
Rachael O.
Canceled on twice, wasted an hour of my life and 200 bucks
We just got off the phone with our senior heath advisor and I couldn’t be more disappointed!!!! This was our third call as the health institute canceled on us twice 20 minutes into waiting for our call. So 40 minutes wasted at this point… The senior health advisor read us about 10-12 blood panel number then asked us what we wanted to do. Basically if we wanted any help with these numbers we have to pay $8,400. Needless to say the whole conversation was 18 minutes long. I listen to Dr axe twice a week religiously and soooo believe in his practice and what he’s doing. After this I feel like the wind just got knocked out of my sails. I really hope this gets fixed. This whole thing was awful and it felt icky! I can’t imagine having a serious health condition like cancer, or needing hormone help and having hope by doing this at home panel. I know how sad I feel and I basically just wanted to optimize.
Response from The Health Institute With Dr. Josh AxeApr 29, 2026
Rachael,
Thank you for taking the time to share your experience with us. I’m truly sorry for the experience you and your husband had. This is not the level of care or professionalism we strive to provide.
Waiting on two separate occasions and having your calls canceled, especially after rearranging your schedule, is understandably frustrating. I can see how that alone would create a negative impression before the consultation even began.
I’m also sorry to hear that the consultation itself felt rushed and didn’t provide the level of guidance or support you were expecting. Our goal is for every client to leave feeling informed, supported, and clear on next steps, regardless of whether they choose to move forward. It’s clear we missed that mark here.
The additional detailed feedback you provided to our support team around how this experience was communicated and perceived is especially important. We never want anyone to feel misled or pressured. I’ll be sharing this directly with our leadership and training teams so we can take a closer look at both the experience itself and how expectations are being set.
Thank you again for your honesty. We take feedback like this seriously, and it will be used to improve.
With respect,
The Health Institute Team
