Ida
I am extremely disappointed with this…
I am extremely disappointed with this experience. What was advertised as a health analysis turned out to be nothing more than a sales presentation for an $8,000+ program. I signed up expecting individualized guidance, recommendations, or meaningful health insights. Instead, I received a generic sales pitch with no personalized analysis or actionable advice. This felt misleading and deceptive. I also find it concerning that this program is marketed as Christian faith-based. People seeking genuine health guidance may reasonably trust that they will receive legitimate support and recommendations, only to be funneled into a high-ticket sales presentation. As a result, I feel that I did not receive the service that was represented. I am requesting a full refund of the $27 fee I paid. Thank you for your prompt attention to this matter.
Response from The Health Institute With Dr. Josh AxeJun 24, 2026
Hi Ida, Thank you for sharing your feedback. We're sorry to hear that your experience did not align with your expectations. The Cellular Health Analysis is intended to include both the assessment process and a consultation with a Senior Health Advisor to review results, discuss health concerns, and provide educational insight and potential next steps based on an individual's situation. During that conversation, additional program support options may also be discussed, but participation in any additional services is always optional. Because the information provided in this review does not give us enough information to identify or verify your account, we are unable to review the details of your experience or the refund request referenced in your review. We would welcome the opportunity to look into your concerns further. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004 with the name and email address associated with your account so we can review your experience directly. With respect, The Health Institute Team