I have tried to fill out the form for your blood testing. It will not let me complete the form. Will not take my card date? Tried 3 times!
Response from The Health Institute With Dr. Josh AxeAug 10, 2026
Hi Cheryl,
Thank you for letting us know, and we're sorry you're having trouble completing the form.
We'd be happy to help you get this sorted out so you can complete your blood testing order. Please contact our support team at [email protected] or call 878-295-8339ext. 1004, and we'll be happy to assist you.
Thank you for bringing this to our attention. We appreciate the opportunity to help!
With respect,
The Health Institute Team
JK
Jonas K.
No show appointment
Ordered test online. Arrived in timely manner. Took test and mailed off sample. Received email to schedule consultation.
Provider texted me that he was running 5-10min behind.
50 min later got a cancelation and request to reschedule for another time.
Response from The Health Institute With Dr. Josh AxeAug 3, 2026
Hi Jonas,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
We understand how frustrating it can be when an appointment doesn't go as planned, especially after you've already completed your testing and were expecting your consultation.
We'd appreciate the opportunity to learn more about what happened and review your experience. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004, and we'd be happy to assist you.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
With respect,
The Health Institute Team
SY
Sue Y.
This program is a scam. Buyer beware
Update: they offered to ‘ reinstate’ me in the program if I pay back the $1600 the refunded me. SO not worth it! Still taking the vitamins on my own. I resent not having access to the website. Would give it a 0 if I could. SAF 10/23/26. This program is a scam. After signing up for a loan for $8000, I found that the "program" was basically eat gluten free, dairy free and avoid bananas, shellfish and pork. The education site was hard to access. They said all supplements were included,but my advisor (a nutritionist not an MD) kept trying to sell me other products. I had to wait several weeks before getting the results of the blood work. I believe one of the duties of my advisor was to string me along as long as possible because although I did receive a partial refund of $1000, the rest was said to be non-refundable because I accessed the site and made use of their proprietary information. So now I have some supplements which I find difficult to take. I also resent that this organization represents itself as a Christian one when it seems its main purpose is to make money from people looking to improve their health.
Response from The Health Institute With Dr. Josh AxeJul 31, 2026
Hi Sue,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand that choosing a wellness program is a significant decision, and we recognize how disappointing it can be when an experience doesn't align with what you anticipated. Our program is designed to provide participants with personalized guidance from a dedicated Nutrition Practitioner, educational resources, and ongoing support throughout their journey. Program details, policies, and available resources are reviewed during the enrollment process to help participants make an informed decision.
We appreciate you sharing your concerns, as feedback like yours helps us continue improving the student experience. We'd welcome the opportunity to learn more about your experience and address any remaining concerns. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004, and we'd be happy to assist you.
With respect,
The Health Institute Team
KM
Kari M.
we are having trouble with our site
we are having trouble with our site. It is hard to get anything going. How do we find the blood work tutorial?
Response from The Health Institute With Dr. Josh AxeJul 13, 2026
Hi Kari,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced difficulty navigating the site and locating the information you were looking for.
We understand how frustrating that can be, and we want to help make sure you have access to the resources you need, including the bloodwork.. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004, and we'd be happy to assist you and ensure you're able to access everything available in your program.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to support you.
With respect,
The Health Institute Team
BB
Brittany B.
This program is a scam
This program is a scam. Please don’t do it! Instead listen to Dr Axes podcast and you’ll learn far more and you’ll be able to take your health into your hands for free. Or better yet, find a naturopath doctor near you.
This program cost $8,000 for literally no personalized or individual care. You’ll be given some basic supplements like a multivitamin, probiotics, magnesium, some protein powder and given access to some recipes. That’s about it.
We were told my husbands health was super concerning and that he was headed down a dangerous path, so we signed up thinking he’d be getting a lot of care for his individual bloodwork panel to address his hormones and health. Since then, nothing that was “very concerning” has even been addressed or mentioned again.
Another thing is they don’t include follow up bloodwork. Like how in the world are we suppose to know for sure that his health is improving. Dr axe himself says “test, don’t guess” yet they only do the initial bloodwork to get you hooked and then won’t even retest a few months later to see what’s working or what things need more attention. I’m a huge believer in holistic healing, but this program is 100% a scam. If you want to pay $8,000 to be told to eat healthy, workout and take some supplements then this is the program for you! 🙃
Response from The Health Institute With Dr. Josh AxeJul 9, 2026
Hi Brittany,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how discouraging it can be when you make a significant investment in your health and feel that the experience did not align with what you were hoping for. We take concerns like yours seriously.
Unfortunately, the information provided in your review does not give us enough information to identify or verify the account being referenced, so we're unable to review the specific details of your experience. We would welcome the opportunity to better understand your concerns. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004 with the name and email address associated with the enrollment so we can review the account directly.
Thank you again for taking the time to share your perspective.
With respect,
The Health Institute Team
SS
shirley S.
I disappointed customer
I. wasn't able to complete questionnaire tried to complete several times. After I decided to cancel my application I WASNT ABLE to. its very. Hard to talk to someone for help and direction I am requesting a refund of $27. I am very disappointed in your service
Response from The Health Institute With Dr. Josh AxeJul 8, 2026
Hi Shirley.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, our records reflect that our team responded regarding your scheduled appointment. We also confirmed and processed your requested refund.
While we're sorry to hear that your experience left you feeling disappointed, we appreciate you taking the time to share your feedback. Feedback such as yours helps us continue evaluating and improving the participant experience.
We wish you all the best moving forward.
With respect,
The Health Institute Team
JB
Joel B.
Many delays… Multiple Cancelled Appointments.
After multiple delays in registering my blood test kit, the Health Institute finally accepted my blood sample and scheduled my appointment. Then, shortly before my scheduled appointment they canceled it and informed me that someone would reach out to reschedule. After not hearing anything from them for several months, I called them again. Again, they said they would have someone call me to reschedule. They never called back. I tried to go online to reschedule, but now the website link they provided sends me to a page that is no longer active. I tried to chat online with them, but still have not heard back. This has been going on for a year, and I still have not got an appointment, and I have not been able to get a refund. I will keep trying, but my experience with DrJosh Axe and the Health Institute has been terrible. I'm no longer interested in their services. I just want my money back.
Response from The Health Institute With Dr. Josh AxeJul 7, 2026
Hi Joel,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, we found that your consultation was postponed while your bloodwork was being processed so that your results would be available for discussion during your appointment. Our records also reflect that our team communicated with you regarding rescheduling.
We're sorry to hear that you have continued to experience difficulty completing the process. We would genuinely welcome the opportunity to reconnect with you, review your account, and discuss the best path forward. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004 so we can assist you directly.
Thank you again for bringing this to our attention.
With respect,
The Health Institute Team
MG
mark G.
So my wife looked into their program
So my wife looked into their program. They start you off with a zoom call and show you a little chart to "educate" you on your cellular degeneration and the difference between healthy cells and what they call "zombie" cells. The woman told my wife she had looked at her numbers and found a lot of "zombie" cells.
My wife had paid the $27 to get started (this was a $90 off "special offer"). The punchline though is that somebody neglected to send the "at home cellular blood work panel kit" that was supposed to test hormone levels etc. so what "numbers" was she looking at?
The real kicker is that they want 8500 bucks to do something that you can do on your own if you just use Google and educate yourself for real. Stay the hell away from these people they are shysters.
Response from The Health Institute With Dr. Josh AxeJul 6, 2026
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that your experience did not align with your expectations.
We understand your concerns regarding the consultation experience and the services you expected to receive. Our goal is to provide participants with clear information about the services associated with each offering, along with educational guidance and support throughout the process.
Because the information provided in this review does not give us enough information to identify or verify the account being referenced, we are unable to review the specific details of the experience described. We would welcome the opportunity to look into these concerns further. Please contact our support team at [email protected] or call 878-295-8339 ext. 1004 with the name and email address associated with the account so we can review the matter directly.
Thank you again for taking the time to share your feedback.
With respect,
The Health Institute Team
