I did enjoy the consultation call; however, I was told that I would be emailed the results and I have yet to see them in my inbox. I learn so much from Dr. Axe, but $8,500 for a 4 month program is ridiculous. Most people would not be able to afford that, even on a financial plan. I wish they would have lead the consultation with that information first.
Response from The Health Institute With Dr. Josh AxeDec 29, 2025
Hi Dawnell,
Thank you for sharing your thoughts with us. We’re glad to hear that you enjoyed your consultation call and that you found value in learning from Dr. Axe. We understand how important it is to receive timely and clear results, and we sincerely apologize for the delay in getting your results to you.
Please check your inbox for an update, and if you haven't received them, please reach out directly to [email protected]
or 878-295-8339 ext. 1004 so we can make sure you have everything you need.
Regarding the cost of the program, we understand that the financial investment can feel significant, and we also understand that it’s important for potential students to fully understand the details of the program, including pricing, upfront. We do our best to provide clear and transparent information during the consultation to help students decide if the program aligns with their needs and goals.
The Health Institute is a wellness education organization founded by Dr. Josh Axe and is supported by a team of highly trained health practitioners and educators dedicated to evidence-informed, cellular-health–based coaching. If you have any additional questions or need further clarification, we’re here to support you.
With respect,
The Health Institute Team
JH
JH
Cellular Regeneration Program - false claims, waste of money
I had a consultation with a rep from the Health Institute, specifically stating I had tried so many natural products for my autoimmune, but nothing helped. She marketed the Cellular Regeneration Program in such a way that I would definitely see results. No blood tests are run but the program involved 4 months of elimination of specific foods and taking daily Ancient Nutrition supplements. I trusted the program as associated with Dr Axe. I spent almost $8000, followed the program strictly and took all supplements yet 4 months later hardly any improvement in my skin condition In my final consult with the health coach it was suggested I have a test which costs around another $400 not to mention a DR would need to analyze it and most likely further pills to be taken. This was after I spent almost $8000. Why wasn’t this suggested before I took the program? Months later I see Dr Axe offering blood tests yet when we join the program they say blood tests didn’t indicate what’s going on but yet now they selling it. I think if you want to lose weight and increase energy this program will help but their claims of helping with autoimmune is misleading. On a lot of the zooms Dr Axe recommended acupuncture or try this or that, Yet people were doing the elimination diet and taking the supplements. I was hugely disappointed considering all the money paid and I did everything I was told to. They also seem to have a program where one size fits all, for example many people will be on the same elimination diet and taking same supplements yet have different health concerns. Some people were also commenting on the private Facebook group that they didn’t see results and having spoken to another participant she felt the same way I did. $8000 is a lot of money for most people and for what we received it was not worth it. On can buy those pills online or at a store and with will power follow the elimination diet. There were weekly group zooms with Dr Axe and I think that’s what we were ultimately paying for. For a company that is supposed to be built on integrity, I think they should re-evaluate. I know we sign a waiver that they cannot guarantee results but when people are desperate and told that it has worked for so many others etc one takes it at their word.
Response from The Health Institute With Dr. Josh AxeDec 1, 2025
We understand how discouraging it can feel to invest months of effort, hope, and resources into a wellness journey and not experience the level of change you were seeking. Autoimmune concerns can be especially complex.
To offer clarity, the Cellular Health Regenerator program is an education-based, multi-phase system focused on nutrition, lifestyle practices, and cellular-health support. It is not a medical treatment, and it does not diagnose or manage autoimmune conditions. Many students do experience improvements in their visual auto immune symptoms; as well as energy, digestion, inflammation patterns, and overall well-being, but each person’s response is shaped by their unique health history.
Lab testing is always optional. Some students elect to add advanced testing later if they want deeper insight into underlying patterns. These tests are not required, and recommendations can vary based on a student’s goals, symptoms, and progress through the phases.
The Health Institute is a wellness education organization founded by Dr. Josh Axe, supported by a team of highly trained health practitioners and educators dedicated to evidence-informed, cellular-health–based coaching.
The program includes structured nutrition education, phase-based protocols, practitioner support, community accountability, and weekly group teaching—not medical diagnosis, medical care, or claims of outcomes for autoimmune conditions.
If you would like our support team to walk through your experience, answer questions about the recommendations you received, or review your account in more detail, we’re here to support you at [email protected] or 878-295-8339 ext. 1004.
Your feedback matters, and we appreciate you taking the time to share it.
With respect,
The Health Institute Team
MO
Monica
Worth the $$?
I purchased the 4 month plan. I received all the supplements and followed the program religiously. Never lost a pound...... However, I felt better being totally off dairy, gluten, and all the "bad oils". Not sure it was worth the $3k. Still paying and will be for some time. Definite life change for sure, but most of that is on me not program. Disappointed.....
Response from The Health Institute With Dr. Josh AxeOct 29, 2025
Hi Monica!
Thank you so much for taking the time to share your honest experience. We’re truly glad to hear that you’ve noticed positive changes in how you feel — especially with improved energy and the benefits of removing dairy, gluten, and inflammatory oils. Those are major wins and a real sign that your body is responding to the changes you’ve made.
We also completely understand your disappointment in not yet seeing the physical results you were hoping for. Every body heals at its own pace, and while increased energy and reduced inflammation often appear first, sustainable weight and body composition changes can take a bit longer as your metabolism and hormones continue to rebalance.
You’ve already made incredible progress toward long-term health, and that foundation truly matters.
For clients like you who are ready to continue building on these results, our Concierge Program offers extended guidance to help you stay consistent and achieve your long term health goals over time.
We deeply appreciate your commitment and the effort you’ve put into your journey, your progress is proof that healing is happening.
With gratitude,
The Health Institute Team
OK
Oksana
Not a scam, but very frustrating
It took months, but eventually my emails and voicemails have been answered, and I got my results emailed to me. Results are pretty detailed, and easy to understand, so I would say it was worth the price. Keep calling (and use the correct extension number) if you're not getting replies to your emails. I'm not sure if my emails were lost in-between all others, went straight into their junk folder, or if the customoer service was not on top of things, so I'm not going to rush into the conclusions. But the Zoom call experience was a total flop. First of all, I had to download Zoom app on my phone (since I never used it before). I couldn't join the meeting, because it was asking me for some code, which I never got; so re-read all messages, emails, tried texting and emailing at once (to no avail). Then I downloaded Zoom app onto my desktop as well, and was late to the meeting by 25 minutes as the result of all that. I was waiting for the meeting to start for the rest of that hour, but the host never showed up, and never reached out to check on me or to reschedule the meeting. In the retrospect, I do not regret that the meeting never took place, but the technical part of the process along with the delayed customer service ruined the whole experience for me (and probably raised my cortisol level, too).
Response from The Health Institute With Dr. Josh AxeOct 24, 2025
Hi Oksana,
We’re truly sorry for what you’ve experienced. We completely understand how frustrating and disappointing this must feel — you placed your trust in us, and you should have received both your consultation and lab results without any delay.
Please know this is not the experience we want for any of our clients, and we’re committed to making it right immediately.
If you could reach out to us directly at [email protected] with your full name and the email used to register, our team will personally locate your file and ensure your situation is resolved as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Warmly,
The Health Institute Team
BS
Bethany S.
They withhold your bloodwork from you,
The whole review of your bloodwork they go over things but they do it in a way where they are almost withholding advice to get you to spend $8,000 on their program. If you don’t do their program they withhold your blood work for weeks even when the provider promised to send it the day of the appointment. Can’t get customer support to help, respond or send my bloodwork. I admire Josh Axe as a practitioner but he should be embarrassed to be affiliated with this program.
Response from The Health Institute With Dr. Josh AxeSep 29, 2025
Hi Bethany,
We appreciate you taking the time to share your experience. We want to assure you that we never withhold bloodwork results—those belong to you and are always made available. If there was a delay in receiving them, we apologize, as that is never our intention.
It’s also important to note that bloodwork reports often contain a large amount of data, but not every marker is directly relevant to our program. Our providers focus on highlighting the areas of concern that align with the goals of our approach, so the information is clear, practical, and not overwhelming.
We’d be glad to resend the report if for some reason you did not receive it. Please call at 878-295-8339 ext. 1004. We strive to make sure all of our clients are fully supported.
With respect,
The Health Institute
KE
Kee
It took some serious, consistent leverage to get a refund.
I somewhat impulsively signed up for this $97 at-home test kit, and after reading more abysmal reviews, I changed my mind. I returned the kit unopened and have been nagging them day in and out for a refund with NO RESPONSE WHATSOVER. So far, these people are criminals in my mind.
Update: I still stand by my perception. My nagging was through the Institute's Support email, NOT the phone number. And now I called the number suggested here and the extension is bunk: not accessible. I'm happy to update to something more positive once I get a real response and a refund.
Update: It took quite some time, but I was finally issued a refund.
Response from The Health Institute With Dr. Josh AxeSep 23, 2025
Hi Kee,
We’re sorry to hear about your frustration, and we want to address your concerns directly.
First, we do want to clarify that labeling our organization as “criminals” is inaccurate and unfair. Our team operates with integrity and professionalism, and language like this misrepresents who we are and the values we stand by.
It’s also important to note that, after reviewing your profile, the number you were texting is connected to an automated advertisement system, not to a member of our team. Unfortunately, those replies were directed to an unmonitored inbox. Please know that our staff never ignores clients intentionally, and we regret any confusion this created.
That said, your experience relates to a test kit order and customer service communication, not the Health Institute program itself. Thousands of clients have had life-changing results through our practitioners, education, and community support. You can read some of their success stories here: https://reviews.thehealthinstitute.com/real-stories
To resolve this issue promptly, please reach out to us directly at 878-295-8339 ext. 1004 with your order details (name and email), and our team will be glad to assist you.
The Health Institute Team
M
M.
Didn't reply at all, seems like a scam to me...
I ordered the cellular bloodwork test and, upon receiving my test and successfully sending it back, found the Health Institute team to be COMPLETELY unresponsive. I emailed 4 times, tried replying to the number that texted me updates, and even tried calling that number, but it seems to be a fake number since the call just automatically disconnects each time. There is NO contact number listed on their site that I can find. As far as I can tell, this seems 100% like a scam, and getting my money back will require a chargeback.
UPDATE: I've now called that number several times and can confirm that my issue is NOT satisfactorily resolved. I finally got a response voicemail (albeit an unsatisfactory one) after I threatened a chargeback, and I have not received a response to any of my other calls to the number they provided. I have requested the bloodwork results that I PAID FOR and this is STILL BEING WITHHELD FROM ME. I used to be an avid follower of all things Dr. Axe, and this experience has COMPLETELY soured my opinion of this company.
UPDATE AGAIN:
I reached out directly to the lab they use, and THEY were able to get things moving. I got my report link sent to the very email that Health Institute claims is "invalid". It should NOT have been THIS HARD to get Health Institute to respond. I'm adding a star just because, albeit through intense nagging and the involvement of third parties, I finally got access to the results I paid for.
Response from The Health Institute With Dr. Josh AxeAug 30, 2025
Thank you for bringing this to our attention. Your test should have been acknowledged, and you should have received timely communication from our team.
In order to look into this matter, I ask that you email [email protected] with your full name and email to get this issue handled promptly and properly.
Alternatively, here is our direct phone number
878-295-8339 ext. 1004. Please note, disconnections can happen to anyone and could be a result in poor connection or other technical issues - on either side of the line.
Either way, we’re committed to making this right!
—The Health Institute Team
BS
Barbara S.
When I was on the phone with the health…
When I was on the phone with the health coach to decide about a program we eventually got disconnected. No follow-up. My husband and I needed to discuss the financial part of the program but felt we were being pressured into making a decision at that moment. Now when I reach out to talk to someone I cannot get hold of anyone via phone.
Response from The Health Institute With Dr. Josh AxeJul 9, 2025
Hi Barbara- Thank you for reaching out and please understand this is certainly not the experience we want anyone to have when considering such an important decision for their health journey.
I spoke with our team members and Ben; who you and your husband initially spoke to, stated reconnecting with your husband after the call got disconnected in which your husband told Ben that you were sleeping at the moment and he would text Ben some times that would work best for you two to continue the initial conversation. Ben also reached out twice today in which he received a response that you were unavailable but that you would try to call him back this afternoon.
Your comfort and clarity are our top priorities and we are doing our absolute best to bridge this gap and make your experience with THI exceptional.
We truly appreciate your interest and patience, and we’re here to support you fully — no pressure, just guidance. Please give us a call at 878-295-8339 ext. 1004 at your earliest convenience, we look forward to hearing from you!
Warmly,
The Health Institute Team
