I didnot receive the results I should have gotten based on how expensive this was. Way overpriced and I corrected my problem essentially by myself with trial and error by listening to my body.
Response from The Health Institute With Dr. Josh AxeJul 7, 2026
Hi Trish,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be when your experience does not align with the expectations you had when enrolling in the program. We appreciate you taking the time to share your perspective regarding the program and your overall experience.
Feedback such as yours helps us continue evaluating and improving the participant experience.
Thank you again for sharing your thoughts.
With respect,
The Health Institute Team
KC
Katherine C.
The 8,000 program is not worth it
Honestly, I really needed help with my health but I wish didn't end up in debt 8,000 dollars for nothing. I don't think I was made aware of how little I was actually getting, I was also not made aware of the time commitment required for the program. I shouldn't have to chase my practioner online when I paid so much for this. You only get 30 minute sessions on zoom, I didn't really feel helped with that little hands on work. Additionally, this was a pretty generic, 4 month program I don't believe was worth the money when I have had a severe health problem for nearly 3 years. I think the sales person over estimated how good the program is for the chronically ill.
Sales people shouldn't prey on vulnerable people, if they don't think you are the right fit there should be integrity enough to consider a better option or referral. It was also concerning no follow up blood work was done to even see if any improvements had been made at all. Basically this is a program that is unproven to help anyone even though there are claims to the contrary. So I'm in debt with nothing to show for it, this is very disappointing as I've thought highly of Dr. Axe.
The only way to fix this would be to lower the price or give people more value for that much money. I can't recommend this program for people with serious health issues unaddressed rather than people simply looking to improve their health.
Response from The Health Institute With Dr. Josh AxeJul 7, 2026
Hi Katherine,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be when your experience does not align with the expectations you had when enrolling in the program. We appreciate you sharing your perspective regarding program expectations, practitioner support, educational resources, and your overall experience.
Feedback such as yours helps us continue evaluating and improving the participant experience.
Thank you again for taking the time to share your thoughts.
With respect,
The Health Institute Team
TB
Teresa B.
Paid for a Sales Pitch
I’ve never had to pay a company to have a sales person reach out to me, but that’s exactly what happened here - I paid $27 to have a sales pitch for an hour. And while the consultant I spoke with was a lovely person, the double barrel hit came at the end of the hour-long Zoom meeting. During our review of my cellular system report, I shared that I had recently looked into a program with a local doctor, and the cost of it ($8K) was more than I could afford, so toward the end of the hour when the consultant told me that Dr. Axe’s program cost about the same as the local doctor, I was surprised and disappointed. The consultant was breezing through a presentation which I was viewing on my phone so I could hardly read anything about what was being offered in the program. I asked if she would send it to me and she said she had to figure out how to send it to me. Huh? So I should commit to a $8000 program without reading the details and fine print? Uh, no. I can hardly see the value based on what I was told, and I would not spend another dollar for this program. Hugely disappointed! At least the nice lady I spoke with got paid for the hour with the $27 I spent.
Response from The Health Institute With Dr. Josh AxeJun 12, 2026
Hi Teresa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not align with your expectations.
We understand how important it is to feel informed, supported, and confident when evaluating any potential investment in your health. Our consultations are designed to review assessment findings, provide education, answer questions, and help individuals determine whether our approach is a good fit for their goals and circumstances.
We're sorry to hear that you felt disappointed by the consultation experience and the information presented regarding the program. We also appreciate your feedback regarding the presentation format and your desire for greater clarity around program details and expectations before making a decision.
At The Health Institute, we believe individuals should have the information they need to make the choice that is right for them, and we recognize that our program will not be the right fit for everyone. Feedback such as yours helps us continue evaluating and improving the experience we provide.
Thank you again for sharing your perspective. We wish you all the best as you continue your health journey.
With respect,
The Health Institute Team
DA
Dawnrose
I too had the same experience where I…
I too had the same experience where I called made my time with the person who never got back to me never showed up I had to email to say why and where so they had me reschedule another time and politely let me know that that can happen from time to time it cost $8,479 for 4 months seven consultations and apparently you have to use the portal and it includes supplements that you need this is truly geared to the rich I did not feel like I learned much of anything other than Dr ax is getting rich I hope he is helping people
Response from The Health Institute With Dr. Josh AxeMay 6, 2026
Dawnrose,
Thank you for sharing your experience, Dawnrose. We’re very sorry for the frustration surrounding your initial appointment. Missing a scheduled consultation is not the standard we aim to provide, and we understand how disappointing that experience must have felt.
We’re glad our team was able to reconnect with you afterward, though we also understand that the program and investment did not feel like the right fit for your personal circumstances.
For context, our consultations are intended to be educational and supportive conversations designed to help individuals better understand their health concerns and explore what it could look like to address them within a structured program. Enrollment is always optional, and we recognize that this level of investment may not align with everyone’s needs or financial situation.
We appreciate you taking the time to share your feedback, as it helps us continue improving both our communication and overall student experience. We sincerely wish you the best in your continued health journey.
With respect,
The Health Institute Team
KM
Karen M.
Way too expensive
Way too expensive. They use your emotional situation to talk you into financing over $8,000 $$1700/month) for something NOT worth more that $1-2 thousand! Don’t do it unless you have plenty of cash to pay! DON’T use their financial payments plans (PAYVA)! Heartless! Coaches were great, but you can get that for less than $150 at a time! DON’T get hooked with your emotions!!!
Response from The Health Institute With Dr. Josh AxeApr 6, 2026
Karen,
We're really glad to hear that you had a positive experience with the coaching team. That’s just one of the many aspects of our program we’re proud of. Our coaches show up every day to support, guide, and walk alongside our students, and I’m grateful that came through in your experience.
When it comes to cost, we understand that this program is an investment, and it’s not the right fit for everyone. What we offer goes beyond individual coaching sessions—it’s a structured program that includes education, practitioner guidance, both 1:1 and group coaching, and a comprehensive framework designed to help individuals create lasting change in their health.
We also want to be very clear that enrollment is always optional. Our consultations are intended to be informative and supportive, giving individuals the opportunity to fully understand their options and decide what feels right for them. Financing options are available to provide flexibility, but they are never a requirement.
We hear your feedback, and it’s something we take seriously as we continue to refine how we communicate value and support prospective students in making informed decisions.
In reviewing your account, we can see that you experienced several meaningful wins during your time in the program. We truly wish you continued success and momentum in your health journey moving forward.
With respect,
The Health Institute Team
BE
BettsL
Cellular Bloodwork Review
I purchased the cellular bloodwork panel from Dr Axe’s podcast. I enjoy his podcast and philosophy. The bloodwork process was easy to follow-although you’re pressured by constant emails to schedule your discussion of the results way before you actually need to. I did and had to reschedule because my results weren’t available. This is the confusing part.
The results review call with a “senior advisor “ which is just a sales tactic for their Cellular Protocol program. You have to commit on the call or you’re out. The bloodwork review sounds scripted and while a few markers differ than your typical annual bloodwork, meaning there are other factors measured, mine looked similar to my PCP ordered results. There are good explanations that come on the report (what your measurements mean, the ranges, symptoms you may experience, etc.). Don’t expect to see these on your included results report, however. You will only be given the actual data with ranges and expected to pay an additional $39 for the explanations and details you saw on the call. You’ll also be in a vulnerable place-they’re asking you emotionally charged questions about your health. This is something that I wasn’t prepared for nor my response to hearing the results.
The Protocol plan is 4 months of counseling, nutrition plans, supplements, senior advisor help, and virtual access to Dr Axe’s on a Q&A session 1x a month. Their data say that the protocol works for 49% of those who completed the program. The program costs just under $8,500. Ummm what?
I declined and like a proper salesperson was offered a payment plan of $200-$300 per month. I declined and then was offered 12 months of online learning for $1,700. No thanks.
Look, I appreciate someone who has established a good revenue source but I didn’t feel this was worth $8,500.
My health is valuable but the offered program can be done on your own with AI research, a doctor’s assistance, and your own perseverance. If I can do it-you certainly can and save the $8,500.
I felt like it was a semi-scam but that’s likely because of the way the sales process was handled and blended with health results.
Response from The Health Institute With Dr. Josh AxeMar 25, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We’re sorry to hear that parts of your consultation felt uncomfortable or not aligned with your expectations. Our intention during these calls is to provide clarity, education, and support based on the information gathered, while helping individuals better understand what may be contributing to how they’re feeling.
The consultation is designed to be a guided conversation, where our advisors walk through results, answer questions, and outline potential next steps. We recognize that discussing health can feel personal and, at times, emotional, and we aim to approach every conversation with care and respect.
There is no requirement to make a decision during the call, and we always encourage individuals to take the time they need to consider what is right for them.
Regarding the results, we aim to provide clear data along with context during the consultation. Within the SiPhox portal, each marker includes additional detail — by clicking into each individual marker, you can view expanded descriptions along with Health Institute insights. We appreciate your feedback on the overall report experience, as this is something we are continuously working to make even more clear and accessible.
If you’re open to it, we would welcome the opportunity to connect directly and ensure your questions are fully addressed. Please contact us at 878- 295-8339 ext 1004 or via email at [email protected].
Wishing you the very best on your health journey,
With respect,
The Health Institute Team
RE
Rebecca
Save your money
Save your money! Very expensive. I had reactions to many of the supplements. My time has run out and I haven’t gotten to phase 4 yet. I am really disappointed!
Response from The Health Institute With Dr. Josh AxeMar 7, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience has been disappointing and that you encountered reactions while trying certain supplements.
Individual responses to supplements can vary, which is why adjustments and personalization are often part of the process when concerns arise. Our team is always available to review any reactions and help determine appropriate next steps.
Because we’re unable to access individual accounts through Trustpilot, we’d welcome the opportunity to look into your situation directly—including your program timeline and any supplement concerns you experienced. Please feel free to contact our support team at [email protected], and we’ll be happy to review your file and assist you further.
We appreciate you taking the time to share your experience.
With respect,
The Health Institute Team
MF
Monica F.
My package was delivered crushed!
My package was delivered crushed!
Response from The Health Institute With Dr. Josh AxeFeb 10, 2026
Hi Monica,
Thank you for sharing this with us. We’re sorry to hear about your experience and want to make sure your concerns are properly addressed.
Please reach out to our support team directly at [email protected] or 878-295-8339 ext. 1004 so we can look into the condition of your supplement packaging upon arrival and assist you further.
We’re here to help and appreciate you bringing this to our attention.
With respect,
The Health Institute Team
