The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeOct 2, 2026

Hi Sonny, Thank you for taking the time to share your concerns. We’re sorry to hear that your consultation left you feeling stressed, disappointed, and uncertain about your results and the information that was presented to you. We understand how important it is to feel that your health information is explained clearly and in the proper context. Our consultations are designed to be educational conversations that review available information and discuss areas where additional education, support, or lifestyle guidance may be helpful. They are not intended to suggest that someone is “broken” or that a particular program is necessary for everyone. We also recognize that the financial investment involved in our programs is significant, and everyone should have the opportunity to consider whether a program is the right fit for them without feeling pressured. We would genuinely appreciate the opportunity to better understand your experience and the concerns you raised about how your bloodwork was discussed. Please contact our Support team at [email protected] or 878-295-8339 ext. 1004 so we can review your concerns directly. Thank you again for bringing this to our attention. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 30, 2026

Hi Steven, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that, looking back on your experience, you feel the Cellular Health Regenerator program did not ultimately provide the value you expected for the investment you made. We also appreciate that you shared both the positives and the challenges of your experience. You mentioned finding value in your initial bloodwork and consultation, as well as appreciating the supplements and some of the information provided throughout the program. We’re glad there were areas of the program that were helpful to you, and we recognize the commitment it took to complete the full program and graduate. We understand your concerns about the cost, the enrollment experience, the educational content, and the level of personalization you expected. We also hear your feedback that, given your existing knowledge and experience in health and wellness, much of the material felt familiar rather than providing the depth you were looking for. We’re sorry that, despite the time and effort you invested in completing the program, you ultimately felt the overall experience did not justify the financial investment. We appreciate you sharing this perspective, as feedback like this helps us better understand where expectations and experiences may not align. If you would like our team to review your experience further or if you have any remaining concerns you would like to discuss, please contact us at [email protected] or 878-295-8339 ext. 1004. We’d be happy to speak with you directly. Thank you again for sharing your feedback and for the time you invested in The Health Institute. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 30, 2026

Hi Geraldine, Thank you for taking the time to share your experience. We’re truly sorry to hear how much financial stress you’re experiencing and how difficult this has been for you. We understand that taking on a significant financial commitment can feel very different when circumstances change, and we’re sorry that this experience ultimately left you feeling overwhelmed. We’re also sorry to hear that the financial burden affected your ability to participate in the program the way you had hoped. We recognize that work and other responsibilities can make it difficult to fully engage with the resources and support available. We appreciate you sharing this feedback, particularly your concerns about the overall cost and financial commitment involved. We take those concerns seriously and want prospective students to have a clear understanding of the investment before making that decision. If you would like our team to review your account and discuss any questions or concerns you still have, please contact us at [email protected] or 878-295-8339ext. 1004. We would be happy to speak with you directly. Thank you again for sharing your experience, and we sincerely wish you the best moving forward. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 21, 2026

Hi Traci, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience did not align with what you expected when you enrolled. We understand your concerns regarding the consultation, the individualized nature of the program, and how you understood your bloodwork would be incorporated into your experience. We recognize that having clear expectations around what a program includes is especially important when making a significant investment. We also want to acknowledge the efforts our team made to support you throughout your experience. Our records reflect involvement from your practitioner and additional members of our team as we worked to understand your concerns and provide support. We’re sorry that, despite those efforts, the experience ultimately did not feel like the right fit for you. After you contacted our team, your CHR program was cancelled and a refund was issued. We appreciate you giving our team the opportunity to address your concerns and work through the cancellation process. We wish you all the best as you continue looking for the approach that is right for you. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 17, 2026

Hi J., Yes, since you **really want to help her but cannot confidently identify the account**, I’d make that the focus. I would also address the phone number issue without sounding defensive. Since she specifically says the number led to a Medicare Advantage line, it’s worth acknowledging that concern and directing her to the correct contact information. Hi, Thank you for taking the time to share your experience. We’re very sorry to hear that you’ve been frustrated by the cancellation process and that you feel you’ve been getting the run-around. We would genuinely like the opportunity to look into what happened and make sure your request is properly addressed. Unfortunately, the information provided in this review does not allow us to confidently identify your account, as we only have a first initial to work from. We also want to clarify that the number you referenced is not the correct number for The Health Institute. Our Support team can be reached directly at mailto:[email protected] or 877-295-8339 ext. 1004. If you reach out with the name and email associated with your account, we can locate your information and review your cancellation request directly. We’re sorry again that you’ve had difficulty getting the clarity and assistance you were looking for. We truly want to help get this resolved and encourage you to reach out to our team so we can connect your concerns to the appropriate account and assist you directly. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 9, 2026

Hi Paul, Thank you for taking the time to share your additional feedback. We’re sorry for the frustration this situation has caused. We have reviewed your account again and want to clarify the information regarding your appointment, communication, and refund. After reviewing your assessment, our team identified that you are located outside of the United States. At this time, The Health Institute is only able to provide our services to individuals residing within the United States, so your appointment needed to be canceled. Our records show that our team reached out to you multiple times to explain the location restriction, notify you that the appointment was being canceled, and communicate that your refund was being processed. We understand that this was not the experience you expected when you purchased the assessment, and we’re sorry for the frustration and inconvenience. We appreciate you bringing your concerns to our attention and hope this helps clarify what occurred and the steps our team took once the location restriction was identified. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 3, 2026

Hi Linda, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling disappointed and uncomfortable with the consultation. We’re glad to hear that you found the results informative, but we understand your concern that you expected more context around how your results connected together. We also recognize that choosing whether to continue into a program is a significant decision, and we’re sorry that the conversation around next steps left you feeling pressured. Our consultations are designed to be educational and consultative conversations. While we do share information about our programs with individuals who may be interested in additional support, no one should feel pressured or uncomfortable when making that decision. We take feedback like yours seriously, particularly when it relates to how our team communicates with individuals who are considering their options. We would welcome the opportunity to learn more about your experience and review your concerns directly. Please contact our support team at [email protected] or call 877-295-8339 ext. 1004 so we can assist you further. Thank you again for sharing your experience. We wish you the very best as you continue pursuing the approach that feels right for you. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 1, 2026

Hi Mary, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated and that you had difficulty getting the support you were looking for. We understand how concerning it can be when you are trying to cancel an order or resolve a payment or return issue and feel like you aren't able to reach someone. We would genuinely appreciate the opportunity to look into what happened and better understand your experience. Unfortunately, we’re unable to confidently identify your account based on the information provided in this review. Since we never want to discuss account-specific details publicly, we’d be happy to review your concerns directly and see how we can assist. Please reach out to our Support team at [email protected] or call 878-295-8339 ext. 1004 so we can locate your account and review this with you. Thank you again for bringing this to our attention. We value the feedback and would appreciate the opportunity to address your concerns directly. With respect, The Health Institute Team