The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeJul 28, 2025

Hi Elizabeth, We sincerely appreciate you taking the time to share your experience, and we’re very sorry to hear that your consultation left you feeling disappointed and frustrated. Our goal during the initial session is to provide insight into how our program works and assess whether it's a good fit based on your health goals. We’re truly glad you’ve found a provider who better fits your needs and offers the kind of support and monitoring you’re looking for. Wishing you healing, clarity, and strength as you continue your recovery journey. Warmly, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJul 27, 2025

Hey Kate, thank you for sharing your experience so openly with us. Although disheartened we were unable to meet your expectations upon the initial consult, we are happy to hear you've sought the support you need elsewhere- and are benefitting from it! We wish you nothing but the best on your journey to healing. Again, we appreciate your honesty and hope you continue to pursue health in a way that aligns with your values and needs. Best, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJul 25, 2025

Hi Tiffanie, Thank you for taking the time to share your experience. I’m truly sorry for the frustration you and your mom experienced. This is not the type of experience we want anyone to have when they engage with our team. While many people have found the consultation helpful in mapping out next steps, we also understand it's not a one size fits all approach. It sounds like there were several mishaps in the initial process, from communication and expectations, to the missed questionnaire. Please know that we completely understand how that would feel disappointing; especially after coming in with high hopes. I also want to apologize if any part of the interaction came across as unprofessional. That simply does not reflect the standard we strive to uphold. We'd love to connect with you- if you are willing, please give us a call at 878-295-8339 ext. 1004 Thank you again for your honesty and we wish you all the best. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJul 24, 2025

Hi Kathy, First, thank you for being honest and sharing your perspective. While our program has helped many, we recognize that no single approach can meet everyones needs and expectations. I’m really sorry to hear about your experience and I want you to know we’re taking your feedback seriously. I’d like to personally look into your cancellation request and ensure it’s fully resolved. While there are many in our database with the same name, could you please email [email protected] and include your full name and email used during sign-up or give us a call at 78-295-8339 ext. 1004. We’ll prioritize this immediately and make sure you get the closure you deserve. Again, I’m truly sorry for the frustration this has caused and wish you all the best. We value your voice and are committed to doing better. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJul 21, 2025

Hi Kathy, First, I want to sincerely apologize for your experience — and thank you for bringing this to our attention. This is absolutely not a scam, and I’m truly sorry that our communication breakdown has caused you to feel that way. What you've experienced is absolutely not the reputation we carry and therefore would love the chance to work at figuring out what went wrong in the communication delay you've expressed. If it's okay with you, I am going to send your full name to our customer support team to make sure we get things squared away immediately. Your trust matters deeply to us, and we want to personally ensure you feel heard, respected, and supported. Again, I’m sorry for the inconvenience and frustration. Thank you for expressing these matters with us. If there's anything else else you'd like to discuss please don't hesitate to give us a call at 878-295-8339 ext. 1004. We look forward to hearing from you! With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJun 20, 2025

Rhonda, we’re truly sorry to hear about your experience and for the frustration and inconvenience this has caused. This is absolutely not the level of service we strive to provide, and we take concerns like this very seriously. Please know we want to make this right. An email has been sent to our support team with your name and email to get this matter handled right away. Please be on the lookout for a team member reaching out ASAP. Again, we sincerely apologize for the lack of response you’ve experienced and appreciate you bringing this to our attention. If you have any further concerns please give us a call at 878-295-8339 ext. 1004 With respect, The Health Institute Team