The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeOct 17, 2025

We’re truly sorry to hear about your experience and the frustration caused by the delays and lack of communication. This is not the level of care or responsiveness we strive to provide, and we sincerely apologize for the inconvenience. If there was a delay in your kit shipment and your sample wasn’t received or processed at least 3–7 days before your appointment, we may have asked you to reschedule. This is because your Senior Health Advisor needs your lab results ahead of your consultation to provide the best support. If the sample isn’t ready for review, rescheduling is necessary. If you joined the Zoom call and no one connected right away, you should have received a follow-up message explaining that your Senior Health Advisor was likely finishing a previous appointment. We take great care to listen and support during these consultations, but sometimes this means appointments run behind schedule. Additionally, if you’re opted in to receive texts and emails, you should have received communication notifying you of the delay and offering the option to reschedule. We’d like the opportunity to make this right and ensure your case receives immediate attention. If you’re open to it, please send your full name and the email address used to place your order to: [email protected] Providing this information will allow us to work with our operations and fulfillment teams to review what happened with your kit and scheduling, so we can prevent this in the future. Thank you again for your feedback—it helps us improve.We appreciate your patience and look forward to resolving this as quickly as possible. Warmly, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeOct 11, 2025

Hi Spencer, We sincerely apologize for the frustration and lack of communication you’ve experienced. We completely understand your disappointment, and we’re truly sorry that your experience has not reflected the care and integrity we strive for at The Health Institute. After reviewing your case, we confirmed that your original blood sample was rejected by our independent lab due to a processing issue outside of our control. In situations like this, a replacement kit is always issued at no additional cost. Unfortunately, while the replacement should have been automatically triggered, there was a breakdown in communication that prevented this from happening—and that’s on us. We take full responsibility for the delay in communication and for not ensuring that your replacement kit was sent promptly. Our team is personally reaching out to the lab now to understand why the replacement wasn’t issued right away, to ensure this is resolved as quickly as possible, and to help prevent situations like this from happening again. Please know that your bloodwork is never withheld—every client maintains full access to their results. What happened here was a failure in communication, not in integrity, and it does not reflect the standards we hold ourselves to. The Health Institute was founded on transparency, honesty, and a deep commitment to supporting our clients in their health journey. We do not take accusations of fraud lightly, and we’re addressing this matter internally to ensure better oversight moving forward. To make this right, we’ve processed a full refund for your order. A member of our team also left you a voicemail today and followed up by email. If you’re open to it, we would love the opportunity to support you on your health journey—please feel free to reply to either message at your convenience to discuss next steps. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Warm regards, The Health Institute Support Team

Response from The Health Institute With Dr. Josh AxeOct 6, 2025

Hi Sarah, We appreciate you taking the time to share your feedback. The consultation call is designed to review your health assessment, highlight key areas for support, and outline next steps. Our team has confirmed that the representative that you met with has since followed up with you. Additionally, we would love the opportunity to personally review your experience and ensure everything has been fully resolved. If you could please provide your full name and the email used for your appointment by contacting us at 878-295-8339 ext. 1004 , we'll be happy to make sure any remaining concerns are handled directly. Lastly, regarding the cost of our cellular healing program, the pricing reflects the comprehensive nature of the experience—it includes all targeted supplements and four months of unlimited 1:1 practitioner support, which are essential elements of the healing process. We want you to feel confident in your decision, so take the time to explore what best aligns with your needs. Respectfully, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeOct 1, 2025

Hi Jillian, Thank you for taking the time to share your experience, and for your long-standing commitment to natural health. We’re glad to hear your bloodwork results were largely in the optimal range, though we are sorry to learn that your consultation did not feel as supportive or actionable as you expected. To clarify, the purpose of the consultation call is to review your lab results, highlight the markers most relevant to the areas our program can support, and outline possible next steps. The call is designed to give you a clearer understanding of your health at the cellular level so you can make informed decisions about the type of support that’s right for you. We regret if the call came across as sales-driven rather than as an opportunity to educate and guide. I’d love the chance to look into this matter for you personally and see how we can make this right. If you could please provide your full name and the email you used at 878-295-8339 ext. 1004, I will ensure your feedback is reviewed directly and your concerns addressed. We take your comments seriously and will use them to continue improving how we communicate the purpose and flow of our consultations, so every client feels fully supported and clear about their options. Warmly, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeOct 1, 2025

Hi Diane, Thank you for taking the time to share your honest feedback. I want to sincerely apologize that your experience with our team did not align with your expectations. Please know, we take this feedback very seriously—we never want anyone to feel pressured into a program or misled about the type of support we provide. To clarify, it is not our practice to exaggerate bloodwork results. Our providers do however, highlight the markers that are most clinically relevant so the results are understandable and actionable. I would love the opportunity to look into this matter for you directly and ensure it is handled promptly and smoothly. If you could please contact us at 878-295-8339 ext. 1004 and provide your full name and the email address you used to book your consultation, I will personally review your case. Your feedback is important to us, and we will use it as an opportunity to improve our team to ensure transparency and client-centered care always remain the priority. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 27, 2025

Hi Raymond, Thank you for bringing this to our attention. We’re truly sorry for the experience your wife had and the frustration it caused. She should have received clear communication before her appointment, and we regret that this did not happen. This is not the standard we hold ourselves to, and we understand how disappointing it must have been. Please reach out to us at 878-295-8339 ext. 1004 with your wife’s contact information so we can provide the support she deserves. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 18, 2025

Hi Charlene, We respect you taking the time to leave a review of your experience and we're also sorry to hear that we were unable to meet your expectations in the initial call. We also apologize for the delays you've described. Our team will be looking into this, to ensure all requests are met within a respectful timeframe. It’s important to note that what you’ve highlighted was a one-time enrollment call - typically a 45–60 minute call; not the actual program itself. The consultation is meant to outline your options and answer any questions you may have, but it is not representative of the program’s day-to-day experience, the depth of education, or the ongoing live 1:1 support provided to clients. Inside the program, clients work directly with our Practitioners and a full care team who guide them step-by-step. The program includes targeted protocols, private coaching calls, nutrition and lifestyle strategies, and access to a supportive community of like-minded individuals. Thousands of clients have experienced breakthroughs such as weight loss, restored energy, improved digestion, relief from long-standing health struggles, and overall renewed quality of life. For knowledge purposes and since you didn't complete the program- those that do, can expect: - A 4-month supplement protocol - A structured healing pathway - One-on-one live practitioner support - Private coaching calls - Weekly program content and masterclasses - Live group sessions - A private online community - Unlimited access to our Health Support Ticket system We take seriously the responsibility to ensure that our first impression matches the quality of the program, and your feedback helps us improve that connection point. We wish you nothing but the best on your healing journey. -The Health Institute Team

Response from The Health Institute With Dr. Josh AxeSep 18, 2025

We're sorry you had a negative enrollment experience. However, it’s important to clarify that what you are reviewing here is not the program itself, but rather a one-time enrollment consultation (typically 45–60 minutes). We don’t want anyone to confuse a poor impression of the initial consultation you described with the actual quality of the program’s content, our Practitioners, community, or results. Thousands of clients have experienced life-changing transformation inside our program as you can see for yourself here - (https://reviews.thehealthinstitute.com/real-stories) and we take seriously the responsibility to represent that accurately from the very first interaction. We truly value honest feedback and welcome constructive concerns that help us improve. At the same time, we ask that feedback remain respectful—personal attacks or comments about an individual’s appearance or character don’t contribute to the supportive conversation we want to foster. Constructive feedback like yours is used to strengthen how we train, communicate, and serve from the very first call. Our commitment remains to integrity, professionalism, and genuine care, and we will continue working to ensure that every interaction reflects those values. Please feel free to contact us at 878-295-8339 ext. 1004. We are here to help - however that may look for you! With respect, The Health Institute