Laurie
Don't waste your time
I didn’t make it past the sales pitch. The appointment lasted about an hour and a half (or more) mostly consisting of someone reading scores back to me from the symptom form I had completed when I signed up- it was constant manipulative sales tactics including visualizing what my life would look like if I felt better with little to no information on how that would happen and asking me about 45 times if this felt like something I wanted though I had no idea what I was even agreeing to. I understand that this is a business; however, I sought this out hoping to receive the kind of comprehensive support I’ve been missing for years from conventional medicine. I also PAID $30 to be sold to... Believing I was meeting with a true health practitioner, I shared that my miscarriage was what prompted me to seek assistance. It felt like they were trying to capitalize on the traumatic experiences Instead of true support, I was met with a series of sales qualifying questions, no details on pricing, what was or wasn’t included, and then, when we finally got to the cost, the first question I was asked was, “Do you have good credit?” before I even saw a cost. That turned me off and was a far cry from what I believed to be the purpose of Dr. Axe’s teachings. I had hoped for a faith-based, compassionate approach to address my health concerns. While I don’t doubt that the program may be supportive for some, the experience felt disingenuous and sales-driven. The representative even used the classic line that I had “one day before the price went up $1,500.” I left feeling deeply disappointed. The pricing I was provided verbally didn’t match what the sales collateral stated.. for example, there was $1,000 in the line item for 2 rounds of blood testing that was no longer included but ONE round would be part of the increase to $8,500. So, I would get the program for 8k with no blood testing but 8,500 for one round of blood testing. I had a lot of questions on how you could do this without blood testing, and why the $1,000 for blood testing was still being charged though there was no blood testing. I want true support to my health- not a time share or used car pitch. While I do believe Dr. Axe’s practices are worthwhile, I believe greed has turned this from being about helping people to making money. So, so disappointed.
Response from The Health Institute With Dr. Josh AxeNov 3, 2025
Hi Laurie, We understand how discouraging it can feel when an introduction to our program doesn’t reflect the level of care and clarity you expected. Many students come to The Health Institute after years of searching for real answers, and we deeply value the trust placed in us to provide both guidance and hope. To clarify, The Health Institute’s programs are developed and overseen by Dr. Josh Axe and a multidisciplinary team of over twenty board-certified practitioners. Together, they specialize in functional and cellular health—helping students identify the root causes of imbalance through advanced lab analysis, practitioner mentorship, and faith-based health education. While individual results will vary, the program is designed to help students create long-term transformation through structure, support, and lifestyle alignment. In terms of investment, this level of care represents a comprehensive, practitioner-guided approach that integrates science, faith, and strategy to help restore the body at its foundation. Many students find that the value of improved energy, reduced symptoms, and restored balance far outweighs the cost as their health continues to progress. Your feedback has been shared with our team to ensure all consultations remain professional, transparent, and aligned with our mission. If you’d like to speak further with our client experience team, please contact us directly at [email protected] or call 878-295-8339 ext. 1004. With respect, The Health Institute Team