The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeJan 11, 2026

Thank you for bringing this issue to our attention. We understand how frustrating this experience must feel, especially when you’re trying to move forward with your care and haven’t received the clarity you expected. That’s not the experience we aim to provide. To clarify, replacement bloodwork kits do not require a new purchase, and clients are never intentionally billed twice for the same testing. In cases where a kit fails or needs to be replaced, registration must be completed successfully so the lab system can link the new kit to the existing account. If that connection is not completed properly, it can understandably create confusion — and we’re sorry this has felt drawn out. We also want to be clear that booking a new session does not make you a new client, as long as it was booked with the same email address. We would absolutely want to review any billing concerns to ensure everything is corrected appropriately. Because situations like this require account-specific review, the fastest way for us to resolve it is through our support team so we can access your records directly and take action. Please reach out to [email protected] and our team will ensure this is reviewed promptly and accurately. We appreciate you raising this concern and giving us the opportunity to make it right. Our goal is to support you — not add stress to your health journey. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeDec 30, 2025

We’re truly sorry to hear that this was your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it can feel when you’re seeking support and don’t feel helped—and that’s never the experience we want for our students. Our intention is always to provide clear resources, timely responses, and meaningful guidance throughout the program. We regret that your experience fell short of those expectations, and your feedback has been noted as we continue working to improve both our portal experience and response workflows. Regarding bloodwork, we understand how important it is to receive clear explanations and support. We genuinely want to review what happened and ensure your concerns are properly evaluated. Please reach out directly to [email protected], and our team will be happy to look into your account and provide clarity on next steps. The Health Institute

Response from The Health Institute With Dr. Josh AxeDec 30, 2025

Hi Renee, Thank you for reaching out, and I’m so sorry to hear that you had difficulty with your blood collection. We understand how frustrating this can be, especially after following the instructions carefully. Sometimes, our clients are not able to produce enough blood, but we’re here to support them. We offer a support tool to assist with the collection, and many of our clients have been very grateful for this extra help, as it enables them to successfully complete their collection. Regarding our refund policy, we strive to maintain fair and clear guidelines, and each situation is carefully reviewed. We want to assure you that there is absolutely no intention of scamming, and we appreciate you sharing your experience with us. Our goal is always to support you in the best way we can. We always strive to provide clear instructions and support to ensure a smooth experience, and we regret that this didn’t work as expected for you. If you would like to provide more information, we can check on your file to see if anything needs to be resolved or if this has already been taken care of. Please feel free to email us at [email protected]. We’re here to help and are more than happy to support you however we can. Here to serve, The Health Institute Support Team

Response from The Health Institute With Dr. Josh AxeDec 24, 2025

Hi Amy, We appreciate you sharing your experience, and we sincerely apologize for any delays you experienced and if you felt pressured during your consultation. Our goal is always to provide clear, supportive guidance and never to rush anyone into a decision. To clarify, our consultations are designed to provide valuable insights into your health, offer clear next steps, and help you understand whether our program aligns with your goals. We want to ensure that you feel informed and comfortable with any decisions you make moving forward. Please don’t hesitate to reach out to our care team at [email protected] or 878-295-8339 ext. 1004, and we’d be happy to assist you. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeDec 31, 2025

Hi Loretta, Your experience is important to us, and we sincerely regret that you did not receive the follow-up support you expected. It appears there was an unexpected breakdown in communication, and we truly apologize for any confusion. Our team sent an email prior to your scheduled call, requesting a reschedule along with follow-up information, and it’s possible that it may have been missed. Our customer experience team is committed to providing clear and timely follow-up, and we strive to respond to all inquiries. We’re grateful that you reached out to us, and we want to make sure that your experience is addressed. Please contact us directly at [email protected] or 878-295-8339 ext. 1004, and we’ll ensure you receive the support you need moving forward. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeDec 23, 2025

Hi Steven, We recognize how concerning it can feel when a conversation leaves you questioning intent, especially when you’re seeking genuine guidance around your health. We appreciate you sharing how the consultation came across from your perspective. To clarify, our consultation conversations are not designed to persuade or pressure. Their purpose is to educate students on the structure, time commitment, and scope of our wellness programs so they can decide for themselves whether the approach aligns with their goals and readiness. Enrollment is always optional, and choosing not to move forward is fully respected. The Health Institute is a wellness education organization founded by Dr. Josh Axe, supported by a team of highly trained health practitioners and educators dedicated to evidence-informed, cellular-health–based coaching. If you would like our customer experience team to review your consultation or provide additional clarity, we’re available at [email protected] or 878-295-8339 ext. 1004. Our goal is to ensure every student feels informed, respected, and supported throughout the process. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeDec 9, 2025

Thank you for sharing your feedback. We want to address your concern clearly so there is no confusion. To be clear, the Cellular Health Regenerator program is not a diet. It is a four-month, comprehensive 1:1 health program that includes personalized coaching, targeted supplementation, custom nutrition guidance, education, community support, and ongoing accountability. This program has helped tens of thousands of students make measurable improvements in their cellular health. Reducing it to a “diet” or calling it a scam simply doesn’t reflect what we deliver or how we serve. When someone completes a blood test with us, they receive the kit, the lab review, and an explanation of what their results indicate. Part of that review includes outlining all available options for next steps. There is never any requirement to enroll in a program. The recommendation you heard on your call was exactly that: a recommendation, not an obligation. It sounds like there may have been a misunderstanding, and we’re more than willing to walk back through your experience to make sure everything is clear and handled properly. Our team is available at [email protected] and we will respond promptly. We take both accuracy and integrity seriously, and while we respect every person’s perspective, we also want to make sure anyone reading this review has the correct information about what we do and what we stand for at The Health Institute. Warmly, The Health Institute