The Gift Card Shop | TheGiftCardShop.comThe Gift Card Shop | TheGiftCardShop.com is listed under Wedding & Party.
The Gift Card Shop | TheGiftCardShop.com (thegiftcardshop.com) has 407 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Ali
Extremely poor experience as the gift cards keep getting declined
Response from The Gift Card Shop | TheGiftCardShop.comJul 31, 2026
Hi there! Please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop) for further assistance.
Kevin Y.
absolutely horrible! Tryin use cards and they keep getting declined! Called customer service NO HELP! The only help they could offer is try using your card somewhere else! huh! They make it impossible to access funds! couldn't even pace an order through Amazon! Do not use this service! Not worth the frustration! Basically they took $600 and Can't be accessed.
Response from The Gift Card Shop | TheGiftCardShop.comJul 1, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist! TheGiftCardShop.com
Diana M.
My funds have been on pending hold for 24 days with absolutely no tracking or visibility. When I contact customer service, they are completely unhelpful. They repeatedly tell me that it is "impossible" to look up the transaction, claim no one is available to help, and insist the issue cannot be investigated. Freezing a customer's money for nearly a month and then claiming you have no way to even look it up is completely unacceptable. Avoid this company.
Response from The Gift Card Shop | TheGiftCardShop.comJul 1, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for providing your information. Any preauthorization amount will place a "hold" on your available funds until the order is completed. If the order is not completed, the funds will automatically be released back to your card. The timeline for the hold to be released depends on your financial institution. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
Lu
I received an e-gift card and tried to use it today. Because I re-opened the link, my card got put on hold. I waited on the phone for over 25 minutes (the phone number btw was impossible to find), and the person on the phone could not reverse the hold or tell me if the purchases I already made will cause an issue with the vendors. Then she told me to call back in two weeks on July 6th to request my refund. I asked for this in writing and she said there was no ability to email me what we spoke about over the phone, so no paper trail. She refused to let me speak with a manager.
Response from The Gift Card Shop | TheGiftCardShop.comJun 26, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Card was sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for providing your information. We see your case was resolved on 7/13. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
Chris T.
I am an operations manager with an international company where we occasionally send employees to other sites. We use your site to purchase gift cards to fund employee per diem for travel between sites for last minute travel plans. The speed and performance of your site is absolutely horrible. Every time I use your site, I promise myself to find an alternate before the next last-minute need. Almost every time I send an order to the checkout, your site gets hung up and I have to close the window, reopen, edit the order to resend to the checkout hoping it will push through. Absolutely horrible!
Response from The Gift Card Shop | TheGiftCardShop.comJun 3, 2026
Hi Chris! Thank you for your review. One of our team members will give you a call shortly. UPDATE: Thank you for speaking with our team. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). We're here to help! TheGiftCardShop.com
Valued C.
My order was rejected 3 times
Response from The Gift Card Shop | TheGiftCardShop.comMay 19, 2026
Thank you for your review. We are sorry your order was rejected multiple times. We are happy to see your order has went through and your eGift Cards have been delivered. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). We're here to help!
Vicki
I have four e-gift cards that were sent to me and the links have expired. I have tried several times to contact customer service and they will not help. This is $300 that I am no longer able to access because the links expired. When I asked why the links to the E gift cards expired, they did not have an answer. There’s absolutely no reason why they shouldn’t be able to look up my information in their system and reissue the gift cards, but they refuse to do so. This site is an absolute scam and they are making money off of people. What is even worse is that they’re linked with Meal Train, and a lot of people who need these resources are not getting them due to their fraudulent practices.
Response from The Gift Card Shop | TheGiftCardShop.comMay 19, 2026
Hi Vicki! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for an email address, please provide the email address your eGift Cards were sent to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist! TheGiftCardShop.com
Nikki
I was gifted a voucher and every link returns with an error including trying to reach customer care. Super frustrating as there is no way to contact them!!! Feels like such a waste on behalf of the friend that gifted as I can’t even use the voucher now.
Response from The Gift Card Shop | TheGiftCardShop.comMay 5, 2026
Hi Nikki! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide the email address you received the eGift Card(s) to. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist! TheGiftCardShop.com
