The Gift Card Shop | TheGiftCardShop.comReviews of thegiftcardshop.com

Zero stars if I could !! Don't do business with this company! If you have any issues with your order, it is unbelievably difficult to a) get anyone to answer the phone, b) be able to communicate effectively with someone, if you're lucky and c) there is nothing they will do to help you... 1st person said 'no problem, call back in 24-48 hours' then the order processed in less than 12 so when I called back 'there is nothing we can do'... They literally used every excuse to not talk to me - the waiting time is unbelievable especially to GET NO HELP !!! I WILL NEVER USE THEM AGAIN AND WILL TELL EVERYONE ABOUT MY EXPERIENCE!!!!

They took my money and then claimed that the transaction didn't go through! I called and had some foreigner answer the phone. He pretended like he was putting me on hold to speak with a manager but just made me sit on the line for 20 minutes. I've been trying for 2 hours now to get someone on the phone to help me resolve this error but am now forced to report the charges as fraud with my bank! DO NOT ORDER FROM THIS PLACE THEY ARE SCAM ARTISTS!!!!

Beware!!!! They said my credit card didn't go through and didn't send me my gift card but they charged my credit card $100 nonetheless. Waited on hold for 20+ minutes on their phone help line, no one ever answered.... Fraudulent company.

Bought a gift card for $360 for a friend 3 days ago. They offer a pay via Venmo option. I still have the order pending in Venmo, can't cancel it. I called and someone finally picked up after 36 minutes wait. I asked for an email address or to leave my phone number in case we got disconnected. They said they "can't make phone calls" and don't have an email address... They also said they can't cancel my order. I'm beyond mad. Do not buy anything there.

Someone sent us a giftcard through this site, and after multiple phone calls, we are still unable to view the e-gift card. They just keep giving us the run around. Such a scam. The worst! Update: Finally got it…had to work so hard for something that we should have been able to just click on.

ZERO STARS!!!! The Gift Card shop customer service is absent. This company has no problem passing me on to the next person, letting me stay on hold for 1.5 hours as I inquire about my order. 2 days after I order there is still no progress on my order. The website says delivery in 3-4 business days. But they do not say there is a 48 hour hold before they begin the order. They tell me I need to call my bank to make payment. I don't have to do that with any other purchases. They tell me my order starts 24 hours after my call !!!!!! WHAT! I should not be making this call in the first place. Round and round, no supervisor, no customer service ID numbers. Finally they tell me good bye and end my call. No one is there to address my order, process my order or help me get it on time. CANCEL, DO NOT BY FROM HERE!!!!

Total Scam! They take your money and they don’t send the gift cards! The customer service phone number is a scam! Do not use!

This company is awful. I tried speaking to them for hours being put on hold over and over again without answers. I hope it goes under!