Chris W.
customer service failure
After multiple attempts to order a e-gift card. I contacted my financial institution and they had shared that there had been zero attempts to authenticate a transaction today. This is not the technical response I received from the Gift Card website. I then spoke to the customer service person, who was very nice, and after 35 minutes, he could not reach technical support as they were all busy. At that time, he said I would need to call back. I understand that teams can be busy and not readily available, but this is NOT customer service. I asked for him to take my number and have them call me back, when available. After some initial debate, I asked to speak with a supervisor. I was transfered and this individual ALSO tried to get a technical resource on the line. I have now been waiting 50+ minutes, with no return, and was just disconnected. This is horrible customer service. With today's technology, to put the responsibility on the customer to follow up when all they want to do is spend money with your company is appalling. 100% fail on my part and I wouldn't recommend this service to anyone..
Response from The Gift Card Shop | TheGiftCardShop.comAug 29, 2025
Hi Chris, We're sorry to hear about the issues you've experienced and would like the opportunity to make this right. You should receive an email from [email protected] requesting additional details, please check your junk folder in case. To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply. UPDATE 9/2/2025: We have received your additional details and are looking into your issue. Thank you for your patience. TheGiftCardShop.com