FuseBase helps client-facing businesses give their clients a better experience and get more done behind the scenes.With FuseBase, you can launch branded client portals and deal rooms where clients find their files, updates, approvals and next steps in one place. Your team works in connected internal workspaces, so what clients share flows straight into internal work, and what your team prepares can be published back to the client when it is ready. You can also connect tools your team already uses, such as Monday, Asana or ClickUp, instead of moving everything into a new system.FuseBase goes beyond portals. You can create AI coworkers with defined roles that help prepare client reports, proposals and follow-ups, organize knowledge and keep recurring work moving. You stay in control: your team decides what AI handles on its own, what needs approval and where people step in. Our motto is simple: Your team is in charge. AI gets work done.FuseBase is built for agencies, consultants, professional services firms and sales and customer success teams that want to run their client work in one connected place. If you want help getting started, our team offers hands-on implementation support, from choosing the right first process to putting it into practice.FuseBase also includes databases, custom apps, automations and analytics, and is SOC 2 and HIPAA compliant.
FuseBase (thefusebase.com) has 278 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hans S.
I started out with Nimbus. After rebranding to FuseBase, the website removed all self-service cancellation controls. Users cannot stop auto-renewal themselves. The 'remove this account' option is no longer available. Both require contacting customer support. This is a predatory dark pattern designed to trap users into continued billing.
Olena L.
this review is not about the product, but about the support quality. the screenshot tool didn't work as expected for me, therefore i asked for refund immediately after purchasing pro annual plan. it was 20 days ago. support is HORRIBLE - rude, ignoring. they pop-up and then disappear until you poke them again and then cycle repeats. i still didn't get my money back. i plan to write this review on every platform possible and multiple times until i get my money back
Kunde
Abbuchung eines zu hohen Betrags trotz Trial, keine Antwort, keine Gutschrift. Absolut keine Empfehlung! Kein seriöser Anbieter!
Murgelj Franc F.
Fusebase lets us keep everything in one place: notes, tasks, documents, client spaces, and internal knowledge bases. The ability to create structured client portals with permissions, custom branding, and public or private pages has significantly improved how we collaborate both internally and with partners. Almost every month we discover a new feature – from databases and advanced page blocks to automations and integrations – and quickly plug it into our business processes.
Digitalfastmind-dot-com
As an early user of Nimbus, I am quite astonished to read some of these reviews. The app has evolved a lot since its inception, and it was already usable from the start. When I reached out to the team they answered and guided me with the basic setup, and they never had rude attitudes or acted unprofessionally. The new Fusebase is even better: improved UI, AI has been integrated, and finally the client portals are amazing for providing a service. To me it's a winner, even if you just want to use it for note-taking. So far it's a completely new and more powerful app that I hope will keep on delivering!
Ryan N.
CEO is rude and just changed a booked meeting time by 3hours without asking. Emailed and refused to take responsibility for his actions.
Response from FuseBaseOct 3, 2025
Hi Ryan! We apologize for the situation and are truly sorry that you had a negative impression of our service. Unfortunately, we do have to cancel some meetings because there are so many requests, and we want to ensure that each meeting is meaningful and provides maximum value. We have emailed you with an invitation to book a new call, and we apologize once again. We will do our best to improve :)
Canada S.
I have been emailing with your FuseBase Web Platform Team since APRIL regarding a refund for an unauthorized billing for services that we are not using. I was told that I would be refunded for this, and now it's FIVE months later and I have yet to receive my refund or any updates. I have been told by team members to contact others who are responsible for the payment. I have sent them emails repeatedly, I have also been told by customer service that they have forwarded my concerns to this person and I have yet to even be acknowledged. Absolutely abhorrent treatment of their customers. Do not get scammed by them. Now, months after my review has been posted, they are trying and attempting to remove the review.
Mickey M.
DO NOT START AN ACCOUNT WITH LiveStartPage. /Evernote / Nimbus / Fusebase. That's how I got here and its been going down hill with every progression. I would be a happy customer for life if it JUST WORKED. But it does not. And in 2022, things started getting bad and confusing. Then in 2024 almost all functionality with it dropped off in my instance when google labeled the plugin harmful when used with chrome. Silence from the support team. You could not even get the Live Chat to work as it was always busy. Support to emails were "Oh that's not us anymore" when trying to find out what was going on. I am willing to deal with a lot of stuff but even being told that buying Nimbus pro will allow me to have my livestart subscription, but that was incorrect. If you are a company, you might be okay. If you are a single user, NO BUENO! Stop at the gates of Mordor. You know there is something wrong when they don't have a phone number or an address right on the main site. I can't find it. So, I want my $60 bucks back. I have not used it and asked to cancel back in 2024 with a "Not my department, but here is our new plugin" DUDE. That's not how you deal with this. Truthfully, if they just fixed the issue with LiveStartPage, I would not give toss about the Nimbus/ Fusebase stuff, but even that is borked from the Plugin standpoint. The Online Fusebase stuff I never got nor cared to use. The only feature I ever used was the screen capture tool and that broke in 2024 completely under ChromeOS. Then they had 2 versions of it in 2023 I think. Lordy.... for a software company, they sure can't keep their software on track. After Google gave me the Nogo on the plugin, and the payment issues, & how they handle these things - I CAN NOT RECOMMEND Pavvel's company here for personel use. And LiveStartpage is now said to be a harmful by google chrome last alert I had.
Response from FuseBaseJul 2, 2025
Hello Mickey Mishra, I’m sorry to hear our feature set didn’t meet your needs — your feedback is invaluable. As requested, we’ve fully cancelled your subscription and issued a refund. Thank you for sharing your experience! If there’s anything more we can do to make this right, please contact me directly at [email protected]. We truly strive to ensure every client feels heard and supported. If you feel we’ve addressed your concerns, would you consider updating your Trustpilot feedback to reflect our resolution? Thank you again for giving us the opportunity to help. Warm regards, Paul Sher FuseBase
