The Frye CompanyReviews of thefryecompany.com

Horrible experience. Bought two pairs of boots. Ordered one in stock size by accident. They said it is a final sale so they will not exchange for the correct size.

I wore the boots twice. something is wrong with the oil applied to the boots.I purchased them on Saturday 12/13/25 I did not get the boots wet. I let Frye know i was happy to send the boots back to them. They told me there was nothing they could do as they were bought by a 3rd party company but it is in no way their fault they merely sell the boots they do not manufacture the boots.

Their size description is so in accurate then unlike the boots I’ve gotten in the past. This is cheap leather. Nothing like the old ones done. I bought many times before. Yet the price is astronomical now. Then they lie about sizes that are available. And then they want you to pay to send backthe product that they can’t accurately describe. I hope the $12 in shipping and shitty new leather was worth losing a lifetime customer

I am deeply disappointed in Frye. I purchased a purse and about four months after purchasing the anchor holding the strap came loose. I contacted Frye in accordance with the WRITTEN warranty policy (before the expiration of one year) that came with my purse. I requested repair or replacement and provided them with a copy of my receipt and a copy of the warranty and pictures of the broken anchor. I was told that Frye does not honor their WRITTEN warranty. I responded that because they will not honor what they put in writing I will never purchase another Frye product. I had purchased several Frye purses over the years and now that I know they will not warranty them I am done.

I tried to return a pair of western boots that don’t fit. I followed the return process on the website and they can’t find the order. I searched the Internet to find a phone number as their website does not list a number. I called the number ((800-926-3793) five times to try to generate a return. Each representative generously wanted to give me a $100 shopping card directly to my checking account if I would give them my routing number. I told them I only wanted to return my boots and get my refund. They said they would generate a refund and then hung up. This happened 5 times with 5 different representatives. They obviously have no customer service. Please don’t waste your money and time with this company. I will turn the boots onto expensive planters.

I purchased a pair of FRYE Cognac Carson ballet flats directly from the FRYE website. When they arrived, they did not fit correctly, so I ordered a second pair in a half-size smaller to compare. When the second pair arrived, I immediately noticed that the two pairs did not match in quality, construction, or appearance, even though they were sold as the exact same product. The first pair was stamped “Made in Mexico,” came in the typical Frye packaging, and reflected the craftsmanship I have always associated with the FRYE brand. The second pair, however, was stamped “Made in China,” came in a completely different style of box, and the leather and overall quality were noticeably inferior. The shape, stitching, and feel of the shoes were also slightly different. These inconsistencies strongly suggest that the second pair was not the same product or was potentially a lower-quality or knock-off version being sold as authentic on their own website. I contacted FRYE customer service and provided detailed photos showing the clear differences between the two pairs. Despite this, FRYE refused to take responsibility or offer a reasonable solution. They apologized but stated they would not accept a return because I was past their return window, even though the issue was not simply a matter of fit—it was a matter of receiving an inconsistent or potentially counterfeit product. Their only suggestion was to use their FRYE Exchange Program or resell the shoes myself, which is unacceptable for a product purchased directly from the brand at full price. I have been a loyal FRYE customer for years and have purchased multiple pairs of boots, purses, wallets, and bags. I trusted this company, and I never expected to receive two completely different versions of the same shoe or to be dismissed by customer service when I raised legitimate concerns. Their response included excuses but no actual resolution, leaving me stuck with shoes I cannot wear and do not trust.

If I could possibly give them a negative, I would, who sends somebody 2 left shoes, and then refuses to make it right? Why would you spend three hundred dollars to get two left shoes and then have them not honor the shoes worst experience of of customer service ever do not purchase these shoes

Purchased a set of boots about a month ago. I promptly sent them back. UPS scanned my return and they have been lost ever since. Frye refuses to refund or find any solution. Money has been tied up for weeks. No help from them