Judith du P.
Terrible ongoing experience trying to…
Terrible ongoing experience trying to return a pair of boots I ordered, don't do it to yourselves, don't order from here. The boots don't fit so I emailed the international Frye address listed on the order confirm email...no response....emailed them again...no response. Tried to start an online refund using the Frye website - it doesn't recognise my email address, postcode or order number. Emailed customer services...no response....emailed them again...no response. Two angry tweets...no response. TERRIBLE NONEXISTANT customer service. Will now have to call their US customer service telephone line which has a 10 minute queue at international rates..... Update Feb 2: Thankfully the PR person responded to my pleading email and sent me a return label (which cost me approx. £25!). Frye received the parcel on Jan 15 and still no refund....Have emailed my friendly PR lady to see if she can help