The Frye CompanyReviews of thefryecompany.com

Placed an order haven't received it and also no one is answering my emails!!!! Avoid

The Frye Co. makes beautiful quality boots HOWEVER their return/exchange procedures suck or are nonexistent. When ordering products you expect consistency in the products you're ordering. However, when that consistency isn't met, as in sizing and an exchange in product is needed you can forget it. One of the most important aspects of a company is not only in the products your purchasing but in the customer care you receive on the backend of a purchase. When that isn't met business is lost because of the lack of actual customer service. Customer service isn't about selling a product but about taking care of the customer after the purchase is made. I've purchased 7 pair of boots in the past 2yrs. (many more prior) and hate to say I will no longer be giving my hard earned money to Frye in the future, that totals in the thousands.

Absolutely the worst company I have ever purchased anything from. Product quality is worse than I could ever thought of. I have sent 5 inquiries in against their defective goods policy only to be met with silence. The private equity firm that bought this company is a turn and burn and doesn’t give one crap about anything. This company is everything that is wrong and there products are absolute crap!!

I strongly suggest the consumers who read this review to exercise caution when they make orders from The Frye Company. The impression I got is that this business has the model of a second-rate used car dealership. Fake promotions, no interest in customer satisfaction, and most importantly no interest in returning customers is the imprint that I got from them. The products are overpriced so, it appears, if you make one purchase this is sufficient for them regardless if you are happy with the product or not. In my case, they did not apply a sale promotional that I was eligible for, but reading other reviews it seems that they are also notorious for their return practice; that is, if you return your product, it is a good chance that you will not get reimbursed. One week ago, I ordered a pair of shoes from them. When I made the purchase and when I received it, there was a special offer that I did not notice at the time of the purchase. When I called customer support to have the promotional sale applied to my order, the representative condescendingly told me that the sale had expired the day before. First of all, I need to note that when I made the purchase the sale was taking place. When promotional sales are not applied, this is illicit and against customer protection rules. In simple words, you promote your products with offers that you are not planning to offer. Obviously, I will proceed with a report to consumer proceeding agencies, and campaign this incident to the social media. They rely on a model "what are you going to do about it?"We will see "what are you going to do about it?" when you continue scamming people. The other remark that I need to make is the unprofessionalism of their customer support. They never returned my email, and when I contacted them, their representative was a bored and extremely rude individual. I am under the impression that this business is operated in someone’s basement, and it is not a legitimate retailer. When you buy shoes online, customer service is perhaps more important than the quality of the shoes themselves. You need to be able to effortlessly return your items if the shoes don't fit you and also be able to communicate with the customer support team. In other words, the retailer has to be trustworthy when they charge $300 and $400 products to the customer. It seems that with these guys you are taking your chances, and this is not something that I want to do at this price range. Because what they did in my case is fraudulent, based on existing protection laws, I am not planning on staying idle. I will communicate this incident to my credit card, Amazon Pay, and to consumer agencies

I bought my first pair of Frye (Engineer) boots 15 years ago. I get them serviced every year and they are still in great shape. WHAT. HAPPENED. The boots I bought a couple years ago are falling apart. I took them to get serviced and my cobbler explained it's because they didn't actually stich the boot to the heel/sole, they put in FAKE STICHES and just GLUE the darn thing together. What a ripoff. I used to get compliments from bikers and truckers on my Frye's and now that they are "fashionable", the quality is terrible. Shame on you Frye.. you used to have a great name.

My husband purchased the Melissa bag for me for Christmas last year. Before Halloween this year, the grommet on one of the straps broke. That's right, the metal grommet broke in half while I was out. A $400 bag embarrassed me terribly. I emailed customer service per their 1-year defect warranty as listed on their website. I received a reply that they do not do repairs. I then replied that all I needed was the replacement grommet so that my expensive bag would match and that I would pay to have it repaired. They don't even carry replacement parts for the low-quality things they sell. Now if I want to have the bag repaired, it won't match. Ridiculous for what we paid for it. I was so disappointed with what was supposed to be a quality brand with a reputation for cost, but for value. This was my first purchase from Frye, and despite the intent to develop a relationship of brand-loyalty, it will be my last.

Absolute garbage returns department. I returned a pair of $400 boots that I bought. They were too big so I decided to return them. I didn't see any return label in the box so I went to the post office and bought a label through them. After waiting for a decent amount of time, I called customer service and they told me to wait up to 14 business days before I got a credit. After the 14 business days came and went, I called back again and was told to wait 24-48 hours to get a credit. After the 24-48 hours came and went, I called back again. This time, they told me that they confirmed with their warehouse that they never received the package and that I would need to go back to the post office and file an undeliverable package claim. My post office tracking number confirmed that the package was delivered on 10/07. I was told today, 11/04, that they never received the package, after speaking with these people numerous times for updates. Frye returns is absolute garbage.

Buyer beware! They do everything possible not to process returns. I tried retuning shoes on 10/26 and was told that the system was down and that they would call me the following day to process. No call. 11/1 I tried processing the return to be told that their systems were down. What an awful company and what a SCAM!