The Fragrance ShopReviews of thefragranceshop.com

Still waiting for product no reply on customer service awful company !! do not use

Returned an item on the 24th December, was told 13th Jan 5-14 working days for a refund, told 23rd Jan 5 working days then told on 3rd Feb the refund should be in ‘soon’. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, refunds must be issued within 14 days of receiving returned goods. This deadline passed weeks ago. Will now be taking this further after multiple failed attempts from ‘customer service’ Order no FWUK63620258

If I could do 0 stars I would. I returned my parcel nearly a year so and still haven’t gotten my refund and they don’t reply to my emails and hang up when I call. It was a £300+ order. Worst company EVER. Don’t trust them.

Been trying to cancel my membership for a week and payment will come out tomorrow. Your constantly giving wrong phone numbers on your app and when I finally find a number to get in touch Your operators pretend that I don't have an account. Scam of a company you did the same to me last year. Please avoid signing up to these con artists

Literally the worst retail experience of my life, the only reason I ordered from here was to receive before Christmas Day without having to stress as this is what they advertised (“order now to receive in time for Christmas”) it’s now the 5th of January i still haven’t received my item, I paid for next day delivery as well. I called the help line on Christmas Eve which was a queue of 96 so a hour and 20 minutes later I was on the phone to the most careless person ever who tried to tell me it’s been delivered but it obviously hasn’t no note through my door so it’s not with the neighbours the tracking info they gave me doesn’t work the guy I spoke to was not just hopeless but also useless, to say I’m angry is a understatement

Order 3 bottles for Christmas, now in new year still no delivery, have emailed 4 times no reply, no one answering the phone either. Avoid this shameful company

Ordered 3 bottles of perfume 4th Nov one arrived 2 did not sent 14 emails and received generic email called spent 40 minutes waiting to be told they would investigate and reply back in 72 hours which did not happen would not recommend customer support is non existent and had to purchase again (from another retailer)to give for Christmas presents

Placed a £200 order haven't received it and the tracking number is now stating invalid! Took money! Didn't deliver goods. Tried to contact via telephone Facebook messenger and emailed 6 times and no response! Now going to trading standards and fraud team. Diabolical and totally useless customer service of lack of!!