Christie W.
Highly disappointed.
I ordered my knives at the beginning of December as a gift. 3 of 5 were shipped and I was told then that the other two and knife block were out of stock. It would be 1-2 weeks. That was on the 13th. Then I was told "after January 2" but that I should have the knife block before Christmas still... Now we are on the 26th of December, still no more knives and the block came in today broken in half. I message and they said "we dont typically have customer service through Christmas" well thats wonderful because today is the 26th so whats the excuse now? These are not cheap. The quality of knife is actually really good... but customer service is absolutely terrible. I was told "can you actually check your emails" when I HAVE been checking my emails. NONE of them make sense or line up. So frustrating. ** UPDATE ** While I stand by my frustration for the way that my order was handled, I would like to update that the customer service team did reach out after my review and my complaints and they sent out a new knife block that arrive unbroken and an additional knife for the trouble I had. I finally received all of my knife set mid January. We are happy with the quality of the knives. It was just a disaster when ordering.
Response from The Forged BladeJun 8, 2024
Hi Christie, We are really sorry about the mix-up and delay with your order, and even more so that it caused you frustration during the holiday season. That's not the kind of experience we want anyone to have, especially not with gifts involved. Thank you for sticking with us and letting us sort it out, and I'm glad to hear the new knife block and the additional knife reached you safely. It’s great that you're happy with the quality of the knives! We definitely learned from this and are making changes to do better in the future. Your feedback has been super helpful. Thanks again for your patience and for letting us make things right. If there's anything more you need or if you have any more feedback, just shoot us a message.