john D.
Sales vs Service
The sales folks in the store are very knowledgable and helpful. But once you purchase something you are in the hands of a semi-independant service team and they are unresponsive and do not return calls. It takes days to hear from them for setup or for a repair discussed with store personnel. Not at all customer focused.
Response from The Fitness DepotApr 4, 2019
I'm sorry to hear that. I hope they were able to take care of your service issue. If not, please call us and we will make sure your equipment is working like it should. We always want our customers to be taken care of promptly and encourage contacting us at the store if there is any lag in response from any of our service techs. Thanks for your business and don't hesitate to call us directly if you have any more issues.