The Entrust GroupReviews of theentrustgroup.com

Entrust is horrible to work with. As they do not work with you at all. We are trying to cancel our holding fees as the company with the promissary note is bankrupt and they will not do it. We get a different story every time we talk with them. And they lost at different times payouts to us that they cannot find.

TERRIBLE! I sent them all of our sensitive information including driver's licenses, social security numbers, bank accounts and much more. They responded saying the ROTH application is in process. I never heard anything again. That was 3 weeks ago. I have called 11 times but no response. Last week I had fraud on my credit card and had to cancel it. Not sure if it is related but the dates coincide. Terrible... they never respond.

On November 20, 2013, I invested into physical gold, which was set in trust by The Entrust Group. I was sent documentation by Entrust reflecting the items involved in my investment. On December 15, 2013, my Entrust statement reflected an escrow account of $15,028 (the gold coins from my investment). I immediately called Entrust inquiring why it reflected an escrow rather than my coins, as it reflected the coins of the balance of my account, I was told not to worry it was merely they had not posted yet. I did not receive a 2014 statement. On November 13, 2015, I received some correspondence from Entrust stating they had not received the gold portion of my investment. I was told during their “annual audit” it was found the coins were not in their possession, mind you this was 2 years after the initial investment. I have been in contact with Federal agencies and Oregon’s DFR, they agree I have been harmed, but they have no regulatory role in the Presious Metals Industry. Entrust and companies like them have no governmental regulatory oversight. I have asked Entrust to assist me in filing a claim to recover my investment, I was told it was “…our responsibility is to facilitate the transaction between all the parties including the client, the dealer and the depository.” The statement goes on to say that “…the fact that My Private Bullion did not send to the depository the metals you bought from them is not our responsibility as a passive recordkeeper.” Curious, so when it is “your responsibility to facilitate” and you do not “facilitate” your response is we’re just a “passive recordkeeper”? Entrust was not truthful on December 15, 2013, when I inquired about the “escrow account”, did not follow up on it then or ever until their “annual audit” which was done 2 years after the fact, and now they tell me they’re just the bookkeeper?

I had a self directed IRA through them for years, and our credit card number was changed due to identity theft, and we forgot to notify entrust group of this. They never called us, and notified the IRS that we had dispersed the account. This happened several years ago. I have tried to get a hold of someone there to discuss resolving this situation and no one will contact me or call me back. I spoke to a representative on this several years ago, he said it was my fault and they hung up on me. Since then I have left many messages for Entrust to call me and they have not called me back. My account has been stuck in limbo for years and the IRS is pursuing me for more than $10k in taxes and penalties, which I am trying resolve. Run from this company. They are horrible.

THIS IS A TERRIBLE COMPANY. UNDERSTAFFED. LONG TIMES TO CONTACT, RESPOND TO OR COMPLETE REQUEST. TELL YOU DIFFERENT THINGS AT DIFFERENT TIMES. AVOID THIS COMPANY

This is not a good company. Poor customer service and surprise charged me $250 to transfer my IRA out.

In working with their precious metals group to perform a RMD, it is like a labyrinth of obstacles.

I had a terrible experience with this company. They were so slow to respond, and to make the transfer out to another IRA. They charged high fees (I think $150) just to close the account, in addition to high fees for transfers in and out. I do not recommend this company in any way.