customer
Dishonest Business!
This company is doing unprofessional and dishonest business, they don't honor their return and exchange policy and don't appreciate the customers. Their communication is horrible, they simply ignore the inquiries, especially if they are pertaining to the quality issues. I want to share my personal experience with Theecig.com: After I received a defective battery with my last order, I notified the administrator about the problem right away. Despite their 48 hours notification policy for the exchange or return of defective items on arrival, I was advised to file a warranty claim on my own, while it was the responsibility of the seller to deal with their vendor. None of the seven following emails I sent to the administrator was answered, thus I opened a dispute (after my multiple notices to the company in order to solve the matter in a good faith) and won it. How cheap and greedy should this business be to close my account because of the $20 item cost... While Theecig.com has a lot of competitors to go with, that appreciate the customers and doing the honest business, this should be only my right and decision to close my account or keep it active. In the meantime, I request from theecig.com the explanation of the reason for closing of my account, apologies and reopening my account.