thednacompany.comReviews of thednacompany.com

Definitely a scam. They took my money in fall of 2024 and it is now almost June of 2025. They did acknowledge that they got my test registered, but after that I never heard a peep. I keep trying to contact them but no one ever gets back to me. Don't waste your money!

Really poor customer service. I have tried contacting them several times about an issue registering a dna testing kit - no reply. I have tried via 3 different channels - no reply. Absolutely useless!!

I waited over a month for my results and although the report/s are lengthy they are redundant in the information and there is no ability to make decisive choices based on the data. They WANT you of course to spend more money on having one of their people interpret the data. I had a "PGX" consult owed to me which took yet another month to set up because they have some sort of garbage call intake system where no one seems to answer the phone and you can't leave a message ... not that anyone returns it? I am STILL waiting for a copy of my PGX report promised to me. They sent me a link to it but of course ... it doesn't work and there is no ability to contact anyone specifically about this. THEY ARE GARBAGE WHEN IT COMES TO FOLLOW-UP. I am a healthcare practitioner. Not some gas station attendant (no offense meant) but this is NOT how healthcare works in Canada. SPEND YOUR MONEY ELSEWHERE!!!!

Do NOT order genetic testing from The DNA Company. The DNA 360 sample was mailed back on July 2nd. Six months later, I still have no results. I have contacted The DNA Company repeatedly via email and phone, requesting a full refund. They have basically stolen $522.10 from me. Don't trust them and do not waste your money!

Do not use this company. I paid the heafty price and sent my saliva as required. For months I didn't recieve a reply from them. When I finally inquired, they advised that my test didn't work and asked for another fee to send another kit. They could not prove they even tested my first one. Customer service is horrible. Cost is very high. Find anyone else to run a similar test.

I ordered a DNA test from them and there ensued a series of events culminating in a bizarre meltdown (is the best word I can find to describe it) involving: 1. lost saliva sample that the company says never got delivered 2.  hefty postage fee to send out another collection kit to me 3. notification of an error in DNA results (even though I had not returned my sample)4.  wildly inconsistent responses to my query of whose results are in my account, since I hadn't returned my sample5. highly unprofessional responses from the alleged CEO and CTO, including gaslighting and refusal of service 6. acknowledgement of continuing problems from the support staff (acknowledging that wrong DNA results in wrong accounts is a known and continuing problem--this was verbal, btw) and promise to remedy my situation. 7.  subsequent refusal to respond to any of my followup queries, written and via voicemail 8. refusal to refund my money 9. and, finally, a bank/credit card investigation which refunded the charges.  Yes. Anything that could go wrong with a DNA lab test went wrong. Your worst dreams, right here. Oh, and the self-professed CEO who sent me those unhinged unedited (spellcheck is free!) emails was not Kashif Khan, who is plastered all over the internet as CEO. Caveat emptor.

The worst experience! We paid over 600€ to have the DNA test kit shipped to Spain. However, the company failed to provide the necessary paperwork to customs, and it was sent back to Canada. Today, we're requesting a refund of the full amount we paid (608€), but the customer service is only willing to refund us 326€! It's a scandal. As a community manager, I'll do everything in my power to ensure nobody else falls victim to this!