Designocracy LLC.Reviews of thedesignocracy.com

This website upgrade turned out to be an absolute NIGHTMARE with Designocracy. The project was never officially completed nor satisfactory, as they pushed to make the site go “live” knowing that there were several issues that needed to be fixed. And, then after going “live”, there continued to be issues (and MAJOR) issues on daily basis. When issues were brought up to them, they either denied that there were any issues, or they would attempt to maybe “fix” something that would cause something else to continually fail. They overpromised from the start (clearly being in over their heads). The project was promised to be completed within 60 days but went well beyond that (9 months and counting...). Ali and his team failed to meet/complete deadlines, had consistent delays in response times (or even ghosting altogether), pushed back on requirements that were clearly defined at the start of the project agreement, failed to provide necessary documentation when I would ask for specifics, lacked any viable recovery plan to get the project back on track, and left the project in a state that's unusable for its intended business purpose. They had left me no choice but to seek other help, as I had many conversations with both Ali (and Will) about all the issues with the website and app in order to give them a chance to ACTUALLY FIX everything, and they denied that there were ANY issues. They also tried mentioning that their team had checked everything, and all was working-CLEARLY NOT the case!! When I mentioned to Ali that another company was going to do an audit on these issues, he said, “I am 100% confident that they will find no issues/bugs”. Well, the other company found 26 very detailed additional issues in addition to the original 12 I had sent them. Designocracy was given many opportunities (and months) to come up with a viable recovery plan to get the project back on track and clearly failed to do so. I had put near 20k into this project, only to find out that it would cost 16k-18k to solely FIX all the issues that were found within the audit, underneath Designocracy’s project. We have lost thousands of dollars, clients, stylists, all because of Designocracy’s failure to even deliver a functioning website!! Not to mention all the stress, disappointment, exhaustion, and frustration. There should be an option for ZERO stars.

Don't do it. They may be good at designing web sites, but if you ask them to do updates, revisions, or work after the fact, they will not discuss quotes upfront, and charge you ridiculous rates. If you push back on their practices or their rates, they will use high pressure sales tactics and threats to try to get you to pay. They say they are based in Delaware, but they are all overseas. Language is a major issue. Our website was hacked, and it would not have been had designocracy on their work properly.

By far the worst experience I’ve ever had from a customer service perspective. A project that was supposed to have taken six days extended to two months. The questionnaire I complete was not reviewed to fulfil my request and I finally let them go with my mobile site not being completed to my satisfaction. Jacob was great from a sales perspective but Farhan couldn’t deliver. Considering their professional logo, they’re great sales pitch, and their professional looking questionnaire m, there’s no way I could’ve known that they were inexperienced with wix revisions. Once the contract was signed and they were paid, the told me wix doesn’t allow for customization (this is false after confirming with wix), fonts cannot be customized (also false – I actually had to show them how to upload a customized font) and they said simple shapes from a selected template couldn’t be deleted as it was part of the template (false - It’s as easy as selecting the shape and hitting the delete button). I paid $1100 Canadian for this and will be paying another $500 to fix it to my site. Over 42 emails and this was the experience. I’m still mind blown. Your response is so far from accurate.