The Custom PackagingReviews of thecustompackaging.com

Absolutely HORRIBLE dealing with these guys! Worse business transaction I have ever done in over 25 years of owning multiple business. They have screwed me so bad on my order of @ 17,000 boxes! They make up names for themselves like “Steven” and “Bryan” which is illegal in itself (miss representation) and they give you the run around like no other, they have been telling me my boxes were shipping for weeks so I of course relayed this info to my clients. Made me to look like a liar. So 6 weeks later I’ve received around 1/4 of my order and on top of this they printed the inside of some of my boxes red so they fold and have red ugly seems. Just unbelievable! My attorney has also discovered they have developed multiple names they do business under, just a couple - gator packaging, the custom packaging etc. I will be hitting all of them with the reviews and suit. I’m filing on them and I’m going to leave reviews on every single platform available, they are going to see what it’s like to play games with us. If you are reading this and they screwed you as well please direct message me as I’m looking into joint filing with a few others they have also screwed over, there is potential here I believe to have a class action.

Do Not Use! There was an error on the final printed product that was not present on the proof that they sent me. When I called this out Steve brushed me off and did nothing to solve the problem except say he would look more closely in the future. That does nothing to help me now.

Brian was very helpful in scoping the project, providing the quotes and status updates, but we faced quality issues that weren't addressed properly. 1. The smell was absolutely horrible and we had to let the boxes air out before shipping to customers. That delayed our launch by about a week. 2. The glue dried out within 30 days, which led to the top layer peeling off, and the cardboard cracking. About 1/4 of the boxes weren't usable. 3. The samples at the top of the shipping boxes looked good, but the colors on the samples placed in the center of the shipment were completely off. As part of the QA, we inspected the top layers, and they looked good. However, as we started shipping the product and going through the samples, we realized the issues with the glue drying up, and the colors being incorrect. We escalated the issues about 40 days post-reception, which is why TheCustomPackaging refused to provide a partial refund or a reprint. Poor quality + customer support is a no-go for us.

They are not located in US. I live in Columbia, MO and went to the address and it doesn’t exist. I called to ask about it and the foreign fella on the other end said “it’s confidential” and that he was not at liberty to discuss their location. He tried to switch me into purchasing or doing business with them. I told him I was reporting them to our local government

I don’t think this company is legitimate. We ordered donut boxes over a month ago. It took several weeks and a lot of back and forth to get them to send an invoice with an IBAN number. They said they are based in the United States and the US doesn’t use IBANs (having lived in the states for 15 years I know better). When I phoned to speak with our sales agent ‘David’ somebody with an accent, maybe Indian, answered the phone and had never heard of a David Peterson, they also used a different company name. When I explained the situation, they said ‘Oh! That is our sister company, David isn’t in the office at the moment but we’ll have him call you back’. From there, a new rep was dealing with me ‘Jason’. When we finally got the IBAN and sent payment, they insisted they didn’t receive payment. We sent proof from the bank that the deposit had been made and received. They still insisted they didn’t receive it. We confirmed again with the bank and they are still continuing to say they have not received payment. I did look at the reviews on this site partway through the process as I had serious doubts. I now notice most of the positive reviewers left only one review - praising this company. Working with this company has significantly delayed our campaign and has been a tremendous amount of hassle. After sending proof of payment from the bank, having our accounts department call him to confirm the deposit was made, confirming twice with our bank and once with his bank that the deposit was made and received, we have decided to retract our payment and use a different supplier.

The process to get the product was by far the worse experience of my professional career. First off, I get a "customer service expert" that hardly speaks english and has a very hard time understanding my very plain english when talking about rudimentary graphic issues. Second, my labels I provided were 95% complete and the "customer service expert" decided to rearrange my labels and tried to talk me out of my registered trademark...? Then once we complete this whole process, it took 2 weeks from a 95% complete product from my designer, it took 2 more weeks to print and deliver 300 labels when I specifically said I needed them within the week because they wasted two weeks of my time. Labels look good, packaged in third world cardboard and plastic, but good product. Will never use them again, stay away, find an American business for your printing.