Okonji D.
Good evening please i tried funding my…
Good evening please i tried funding my account not knowing i input an incorrect amount please help me resolve the issue

Your Trusted Source for Crypto Hardware Wallets As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability. We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant. Explore Our Collections: 🛡️ All Hardware Wallets ⚙️ Cases & Accessories 🎁 Bundle Deals 👕 Crypto Apparel Your Feedback Matters! Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions! © 2025 The Crypto Merchant. All Rights Reserved. Visit our official website: thecryptomerchant.com
The Crypto Merchant (thecryptomerchant.com) has 248 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Okonji D.
Good evening please i tried funding my account not knowing i input an incorrect amount please help me resolve the issue
Alejo T.
No solo malísimo el servicio si no que me acusaron de que robe la tarjeta con la que realice mi compra y cumplido el plazo de devolución no recibí el dinero y mi banco me dijo que para intervenir tengo que esperar 90 días una vergüenza la verdad no me contestan ni mis correos.
Christian I.
Very satisfied with the product and service. Will order again soon
Aima H.
Great products, great services Highly recommended
Mike B.
Bought my first cold storage device from The Crypto Merchant. Excellent customer service at the time of purchase. The great service continued after I received my device. I would definitely purchase from The Crypto Merchant again.
Paul G.
Arrived on time Is as expected Thanks
Ali
Great Customer Service! They got noticed that I received my shipment a little bit late and they sent me a partial refund and called my cellphone right away, Unfortunatley I didn't recognize your phone number and I couldn't talk to you guys over the phone. I really appreciate it and thanks for taking care of your customers.
Response from The Crypto MerchantAug 4, 2021
Glad we could help! -TCM Team
Linda
07/17/21 on 06/21/21 placed an online order (Order #6100) with The Crypto Merchant for Billfodl Family Pack of 4 Stainless Steel Recovery Seed Backup Tools; Visa was billed $315.99. The Crypto Merchant requested photo id information to complete the order although they already billed my Visa. I declined to send personal id info and requested the order be cancelled. No refund or Visa credit. Sent a follow-up email regarding my refund on 07/13/21 - no response. As of today 07/17/21 still no response from The Crypto Merchant and no refund. They still have my $315.99 and I've received nothing. Beginning to look like they are engaging in theft and wire fraud activities. BUYER'S BEWARE. Linda. Update 07/22/21 Greetings; Received the promised credit to my Visa card (as of 07/20/21). Thank You Trustpilot for providing a platform to help keep companies honest. Remember it not what these companies say/claim or post....it's what they do. Actions always speak louder than words. Linda.
Response from The Crypto MerchantJul 17, 2021
This customer placed on order on our website using a stolen or hacked visa gift card, with a fake name, email address, and invalid phone number. Our fraud filters caught the order and our team requested ID verification documents as we typically do in instances of potential fraud. The customer never responded to multiple requests for verification. They then proceeded to write this defamatory review using false information. Their order has been cancelled and fully refunded. We cancel and fully refund all orders we suspect of fraud that cannot be verified as otherwise by customers. We do NOT request ID verification for PayPal or Crypto payments. We only request ID verification in instances where we believe that a stolen or fraudulent credit card is being used to place an order. Do not use a stolen or fraudulent credit card on our website and you should have no issues. -TCM Team