The Common ScentsReviews of thecommonscents.com

I ordered a 32 oz bottle of Pier One Asian Spice Pure oil. from The Common Scents. This is my first time ordering from The Common Scents and my last. This oil was $60 plus shipping and handling and it smells absolutely nothing like it should. I have been using Pier 1 Asian Spice candles, fragrance oil and the entire line for more than 10 years so I know exactly what it smells like. Pier 1 no longer sells it. The Common Scents customer service informed me that this smells exactly like Asian Spice by Pier 1. I tried to call several times to speak with their customer service, no matter what time of day they do not answer the phone and eventually I'm on hold so long it goes to voicemail. I've sent an email, someone did answer me back named Liam who told me to send him a picture of the bottle. I sent him a picture of the bottle and his response was that it looks to be the right color to be Pier 1 Asian spice. That was it. I emailed him back and said how can you tell by the color of the oil that it's correct? That's impossible. You guys brag about how you sell over 2,500 different fragrance oils. But he knows by the color of this one that it's the correct oil and I'm wrong? So since he did not answer my email and no one answers your business phone, I'm going to post my experience anywhere and everywhere I can think of to let people know of my experience so they don't experience the same thing.

Bad customer service They don't reply emails , bad service!

If I could give 0 result I would. Not nice to deal with. Ordered last year, now August 2023 and still no package after several emails and now they say that the order is too old to track down shipping information and tracking which is not my problem if they cant do their job. Very frustrating after spending over $100. Stay clear of this company

I have been ordering Common Scents Oils for years and never really had a problem.Now,they changed their oils.Everyone I know loved the Light Blue for woman,but now it smells totally different.It smells horrible.I have complained to them several times.One time I was told the Light Blue was mislabeled, but,over a year later it still smells horrible.Someone else told me nothing was changed and I am the only one complaining.I been trying oils from newer fragrances and they smell nothing like they should.Now their prices went up for the oils and the shipping charges are insane,and their sales went down.I use to get sales that were 40% off.Now I am lucky to get 15% off.I need to find a new place.

I am very very disappointed, I bought more than a dozen fragrances for a new fragrance company I just started. To my surprise they all did not have any scent. I contacted the company and I was told there was no refund. I am still paying for these fragrances because i financed them. Will not purchase again from them. I still have fragrances that are not used.

These reviews are not of J.C.'s Common Scents of Louisville Tennessee. Which I own. There is another one located elsewhere that I am not affiliated with.

Attention, this is the worst perfume oil I've ever had so much money for free, customer service has no understanding, absolute rip-off Attention!

I recently ordered from common scents, and I wish I would have use my common sense and read more reviews before ordering. The oils I ordered were white Amber and white musk they very very are weak my assistant and I could just barely make out a sent. We are absolutely dissatisfied with this company. Please do not order from this company.