TheCocoBeauty.comReviews of thecocobeauty.com

I received the order a lot faster than I expected & it was in perfect condition & the correct wig I had been looking for and couldn’t find anywhere else so I’m beyond grateful!!!

I finally received my items after waiting a while. When I finally received them they were packed very well and everything was just how I wanted it.

Scammy company. DO NOT ORDER FROM THIS WEBSITE. I ordered from this website September 8th. Asked for my refund on October 14th cause my order was taking too long. Company promised my refund within 5-8 business days. Here we are in November and I still haven’t gotten my refund.

The website was easy to navigate, with detailed descriptions and clear photos that made choosing the right style simple. Customer service was also outstanding. They responded quickly to my questions about sizing and care, and even followed up after delivery to ensure I was satisfied. Overall, I’d highly recommend to anyone looking for high-quality wigs online. ⭐️⭐️⭐️⭐️⭐️

I was sad about not receiving my hair, but one thing I've noticed with a lot of beauty supply stores since the tariffs have taken effect and most if not all of them get their hair from China the prices are super high or you just will not get your order. I would've appreciated receiving more of an update but instead I had to reach out to them after two weeks with no word on when I could be expecting my order. They said I would hear something at the top of the following week and then another two weeks passed and I finally asked for a refund. They said it would take 5 to 8 business days, but again I just decided to be very patient with this process instead of disputing it And I'm glad I did because they finally came through on the 10th or 11th business day. So at least they kept their word on the refund. I am very VERY sad that I didn't get my hair and still wish I could've just gotten my order, but I understand. I believe they don't have any control over what's been going on lately with their suppliers but, if they would put that disclaimer out there before people placed their orders, it may help improve their level of service.

Update- after waiting for weeks for my item which never shipped, I requested a refund. It has been weeks with No refund and No response from the CoCo Beauty. I had a strange feeling about this company, so I used Klarna. Luckily I was able to dispute the charges.

I ordered a wig from this “retailer” and they emailed me after five days saying that they were having warehouse issues and wouldn’t be able to ship my unit out in a timely manner. The guy I spoke to on the phone said he didn’t know when they’d be able to. I asked for a refund. Never came. I called again 5 days later. The same guy said that I would have it end of day. Never came. Because I used Amazon pay to purchase I filed a claim with them for the refund and after they reviewed it I had my money back in less than a week. Do not shop this site.

Fast shipping, great prices and wonderful customer service.