The Classy HomeReviews of theclassyhome.com

Ordered a reclining sofa, loveseat and chair. The sofa arrived with a bent frame and the reclining portion didn't work on one side because some of the parts were missing. I contacted The Classy Home less than 24 hours after delivery and it took them 2 months to send someone out to look at the sofa. It's now been over 2 months. I am still trying to get the sofa fixed and am in the process of disputing the charge. DO NOT BUY from this company.

Having the exact same experience as one other poster to this page. Day 14 of them having my money, and nobody knows what's going on with my order. they blame the trucking company for not picking up the order and giving me a delivery time--but they don't call or email me with updates as promised. Today I am canceling with my credit card and will order elsewhere. I asked another competitor about them, and I've been told this company lowballs pricing, can never place the order because of the below cost pricing, and then wants to charge you a fee for canceling and 'restocking'. this is FRAUD if this is what's happening. They certainly know how to bill your credit card company, but can't find anyone to talk to at a freight company?

I purchased the Ashely Donlen white Sofa Sleeper and matching loveseat. I bought them in white faux leather, which is what I previously had for almost 8 years. After 1 year, I started noticing a blackish discoloring in various areas. I tried to clean it, but it's not cleanable. I was sick for about 6 weeks and was forced to work from the couch I placed a white cotton sheet where I sat. When I was better, I was mortified to find, the seat cushion was not only blackened but the material changed to a plastic texture and started to rip. I also noticed the blackened color was worsening on both couches. I live alone and many of the areas that are blackening are not exposed or ever touched. I bought the 5-year warranty and was positive because of the severity there would be no issues. Well, Classy Home said I missed the deadline for them to assist, and advised me to contact the warranty company "Uniters". Uniters denied my claim as they are claiming discoloration is not covered. This is a blatant scam. They advertise stains and damages are covered. I saved my money to purchase these and utilized a $500 gift from my grandmother who has now passed. This is not acceptable in any way. I am going to attempt to file a new claim to see if the ripped cushion will at least be covered. It's all very upsetting. Classy Home should not be selling clearly defective furniture and then not provide any resolution is unacceptable. I’d very much advise to not buy from this company. I avoided my review, in hopes to a solution, but none has been given. My review has been shared with them.

Worst experience ever! We purchased 2 chairs but the website description turned out to be completely inaccurate! Despite this The Classy Home refused to let us return the chairs without us paying for shipping that was more expensive than the chairs. We later noticed that they changed the website description after we complained! But they still didn’t own their mistake! Never buy from this company, if anything goes wrong you have absolutely no rights!

Worst experience and customer service ever experienced. Customer service is ridiculously unprofessional and does not respond to messages. When they eventually do respond, it’s completely bogus excuses despite paper trails of documentation. Save yourself the time, money and energy and take business elsewhere because this company is terrible.

I ordered a dining room table and chairs 3 months ago and I still have not received them . I couldn't cancel because they said I would have to pay delivery and a percentage on my buy. I recommend never buy from this company . Never never buy from this company there's no accurate time for delivery and no canceling .

I purchased furniture in October, it’s January and I have yet to receive my furniture. Classy home customer service is NO help, can’t tell me where my order is, the delivery company can’t give me a date when my furniture will be here!!! I will never order from them again! Talk about classy home, but so unprofessional!

Horrible customer service. Do your research about this company. When something goes wrong with order or merchandise, they run away from responsibility. There are a ton of negative reviews about The Classy Home. I ordered furniture that had incorrect dimensions and it wasn't the same as advertised on their site. They want a restocking fee, shipping fee, and for me to pay to ship the chest back to them. For the past 3 weeks, I have been going back and forth with this company. They wanted me to send pictures as proof. When I did that, Rachel from The Classy Home had the nerve to say that I didn't fully extend the tape measure in my photo. I filed a dispute with my credit card company and also with the Better Business Bureau.