The Classy HomeReviews of theclassyhome.com

I purchase a white Sofa faux leather. I paid over a thousand dollars for it. I’ve had it about 8 months and the leather starting splitting, and I got in touch with them about it and they won’t replace or reimburse the cost of the sofa. They will not take care of any problems with their furniture. I even sent them a picture and they said it was cause by wear and tear.I didn’t have it long enough for wear and tear. They do not care about their customers.

This company is in the number one spot for worst company to deal with. Good luck with shipping. you get a week time frame then suppose to be 24 hour notice not happening. They resceduled us 4 times. Company offered 100 off or set up of the bedroom suit. I tried to get ordered canceled they wouldn't do that. Delivery arrived and they said they didn't know anything about the set up and left my husband set it all up. I called manager Rachael. she said she had sent the request for set up offered us 300 off got email saying she would refund the 100. I can't stress enough do not do business with this company. Try local. another suggestion if your in the middle of problems with them stop payment with the credit card company and file a despute. Good Luck!

Purchased garage cabinets. Informed they will ship in two business days. Informed them we need them by next week. Well cabinets shipped in two days, but what they don't tell you it takes three weeks and you must be present for a signature. Cannot believe something takes three weeks and cannot recieve without a signature. This company is a nightmare to deal with. Buyer beware.

Have you ever taken vacation days for confirmed delivery times? And waited while no one showed up or called you proactive back? If you love pain, then you should go with Classy Home. And the best is they confirmed a refund while they never replied anymore after the delivery happened. Super unprofessional company.

I have been waiting for the dresser I ordered for over 2 weeks. Finally, on 01/16, I received a delivery window of 1030-230 the following day. I confirmed the window four times, twice by email and twice by text. Just prior to the end of the day, I received a NEW delivery window of 9am-1pm. Knowing I had a doctor's appointment at 8am, I called immediately and the customer service associate assured me that she would notate my account and advise the drivers that I would not be available before 10am. The following day, while I was at the doctor, I received a message that the drivers were 30 minutes out. I called back immediately only to be told there was nothing to be done. The associate asked if they could leave the dresser unattended or elsewhere; the associate was so rude and didn't seem to have any awareness of my account or what I had ordered. It is clear that the furniture seller has no relationship with the shipper and it does not appear that the shipper has a relationship with the customer service associates. I have put in a ticket with the Classy Home but have received no updated delivery and no response to my request for a refund. It's a wild disappointment. Next time, I'm buying local. (Edit) After 3 days of silence, Rachel reached out to me yesterday to set up a new delivery window for today (01/21/25) between 130-530. I decided to give it one more shot. At 508pm, I received a delivery update, stating a window of 530-930pm. After taking a half day off work to accommodate the original window (not to mention the previously bungled window), I am beyond angry. I will NEVER recommend this company. Edit to address response: I'm not sure how an ungraded delivery that didn't happen is supposed to resolve anything. I certainly didn't receive any offer of compensation and, in the interest of full transparency, I will point out that there was nothing wrong with the weather on the original delivery date. No one has tried to reach me and I now know that you don't take calls on Friday, Saturday, or Sunday so I am not interested in ANOTHER attempted delivery for tomorrow, knowing that there will be zero customer support available. This has got to be some kind of joke.

I ordered shelves for an armoire which I realized would not benefit me. The package was not opened. By the time I was penalized for shipping both ways and a restock fee, there was little left to refund. I was also told the company would not respond to inquiries Friday Saturday or Sunday. Returns are time sensitive. First and last time I will do business with this company.

As with numerous other customers I have had several issues with Classy Home it took 3 months to deliver my sofa then it was an outdated model that didn’t come with the electric wiring and I paid for white glove delivery they trashed my yard with boxes and packaging materials also my neighbors yard. When I called about the issues with no wiring and sofa not working they argued for three weeks of phone calls then the manufacturer told them to send updated sofa another 3 1/2 months to delivery and sofa has a sunken seat and clicks which is mechanical and covered in manf. Warranty yet for 2 months have been arguing to have it replaced as per manufacturer again now Clssy is trying to defraud me out of $285 for shipping of new sofa from manufacturer it’s already shipped and not my responsibility to pay them for it. They keep sending emails that shipping carrier is holding sofa until I pay Classy Home more money. I am going to administer my right to sue them for taking my money and delivery of 2 sofas that are defective and refusing to deliver new couch sent from manufacturer without trying to extort me of more money! Reply to the below reply: The manufacturer warranty is one year also I paid for Five year extended warranty so Classy Home reply is incorrect on warranty and I have been calling them for three months about the issue and have only had this sofa for less than six months as it took several months and weeks for it to be delivered. Regardless manufacturer is replacing and already shipped. This time not Classy Home as they just sent an email saying they don’t consent to manufacture replacement and they will not validate any claims even though I have receipts showing extended 5 year after manufacture warranty ends.

Purchased a recliner for $1400 that was supposed to be electric recline due to health reasons and that's what I had been searching for 6 months for What I received was a MANUAL reclining chair I made the order over the phone as to not have any errors. After recieving, i contacted the not so classy home for resolution. The 'lady' i spoke with Mary was immediately mean and offensive, as if she was prepared to act this way towards customers. Instead of looking up whom sold it to me, she used phone logs to see if i had called, yet left out in her review a 15 minute call that i had on my phone. and claimed the email of the order which was days later as i was told it was, was when i ordered. the 2 emails i got were 2 minutes apart, my email does not work that quick, place order, order received 2 minutes later, it just doesn't work that quick, unless they were both sent at same time days after the actual phone order, their order system was down at multiple times and would have messages like, "you can't order until 9pm" so if i can't order until 9pm and i called and put in the order at 10am, then they wouldn't be able to place the order till later also, which probably wasn't done on sunday night at 9-10pm when the store was closed. She was also stating that maybe i ordered another chair from another store...NO, i have the chair that came from this business that i ordered from this business, (not the right one) but no i didn't order 5 recliners from 5 different stores and i'm not sure who would do that anyway?? IF I had wanted a manual recliner, i could have bought 3.5 of them from WAYFAIR. Who would buy a $1400 manual recliner? no one. But of course logic and reason made no sense to her, with the NY attitude of the customer is never right. When asking for replacement info. i got no response, so now i have a recliner i can't physically use and a box it came in taking up my small lake cabin for over a month now. People used to have morals and character, but not anymore.