John K.
Felicia is beautiful
Felicia is beautiful. Was very worried about her long journey to her new home in michigan but she was packed brilliantly, thoughtfully, and safely. Your customer service was prompt and honest and forthright with a response regarding unavoidable ups charge due to tariffs...I didnt like it but I understand and it was explained thoroughly. Note the product arrives with the lingering odor of an oil based sealant Im assuming. I know this will dissipate over time. Purchase experience and product are 10 stars not 5. She is magnificent.
Response from The Catrina ShopNov 6, 2025
Thank you so much for your thoughtful review! We’re thrilled to hear Felicia arrived safely and that you’re enjoying her magnificence. We really appreciate your understanding regarding shipping charges and are glad our team could provide clear communication. Yes, the slight oil-based scent is normal and will fade over time. Your kind words mean the world to us—thank you for trusting The Catrina Shop with such a special addition to your home!




