Thomas
Mylar bags design peel off
We ordered a large amount of Mylar bags from the box lane in good faith that they’d send us quality product. The design came out looking nice, but almost instantly started peeling away from the bag material. This looks horrible and will make our packaging to customers look really bad. We’ve contacted twice over 24 hours with no response, and noted in their invoice they claim they’re not liable for defective or poor product. This seems like a very shady practice as they are definitely liable for selling a bad product. I could understand misuse but this is not the case. It’s sad because the customer service was good up until the product was received. Now I’m stuck with tons of bags which may not even be worth using.