Bourbon CentralReviews of thebourboncentral.com

I ordered the top shelf mystery box on 7/12. As of 7/17, the shipment had not left the warehouse. Calling customer service gets none, other than their instruction to cancel the order by email. This is no way to conduct business. There is something wrong somewhere.

I just received my order for "The Vault" Bourbon Mystery Box and am very disappointed. This subscription was advertised as having a minimum value of $900. However, I priced out the bottles at my local liquor store, all of which were in stock, and the total retail value comes to only $730. Including shipping, I paid $860 for this shipment. Basically overpaid $130 for nothing special, not to mention I already have 3/4 of these bottles. Here is the breakdown of the bottles received and their retail pricing, and I matched it online as well: - Woodford Double Double: $170 - Angel's Envy Cask 2025: $250 - Weller Full Proof: $140 - E.H. Taylor Barrel Proof: $170 Furthermore, I also noticed that each of these bottles is listed under the "clearance" section on their retail site, bundled with other bottles. It looks like they are using these boxes to get rid of the bottles they have difficulty selling.

Placed a few orders that were seamless until: 1. Received a bottle of Doc Holliday Sherry Cask bourbon and when the bottle arrived the plastic and cap slid easily off the top of the bottle. The bourbon tasted like turpentine and was thrown away. I received no response from their customer service regarding the order. 2. Ordered a bottle of Star Hill American Wheat Whiskey on June 18, 226. Confirmation for shipping with tracking on June 20. For some reason these orders do not show anything but the tracking number in my UPS app. On July 3rd it said the bottle had been delivered to a UPS store in Minnesota, I live in Arizona. I immediately requested UPS to look into it, and emailed Bourbon Central. They responded on July 5 (Sunday, right?) via email that I was able to either wait, or cancel. I replied to cancel, and had no response. On July 9 I contacted UPS who told me they never received the package. I called Bourbon Central in the morning of July 10, and spoke to a woman who said she’d call me back. When I called 30 minutes before close same day I spoke to two reps, the second said they could cancel. As of now I have NOT received a cancellation email, or refund, and will file a fraud claim after the weekend. The risk is yours ordering here, it may be great, but when it’s not it feels like a scam. Their customer service is non-existent.

Not only does the company charge way above market for the product, including one of the higher secondary markets, they have terrible business practices and absolutely awful customer service. Do NOT trust their shipping. I chose them due to the fact that I could choose 2 day air and it still arrive a few days before Fathers Day. That did not happen and it has ruined Fathers Day. Not only that, they didn’t even follow up, try to notify me, didn’t respond immediately, anything. My package was to go out Wednesday at the latest, for it to be here by Friday. It was not even in fedex’s possession until Friday and is still sitting in NJ. Not only did they not drop it off, not attempt anything with FedEx, they also did not notify me and did not care when I had to follow up. I will NEVER use them again. Especially with how big the market is. I chose them because of the reviews & the ability to have it in here on time. Clearly is not the case. AVOID AT ALL COSTS!!!

I would give zero stars if I could. This business should not be trusted. They took my order for something they didn’t have in stock I paid $50 for 2 day shipping to arrive on time for Father’s Day. They don’t answer emails. They refunded me after I called several times. Still waiting on it!

Bought a bottle for a gift for a friend and still haven't been shipped. It's a high value bottle. No email respond or shipping information. It's been over a week now. I already started a dispute. Stay away. This place is not legit.

This company has the worst customer service and communication of any company I’ve ever dealt with. I had to send 10 emails over a two week period as well as leave four messages and over a dozen phone calls before I ever got a response with repeated promises that my order would be fulfilled. It was finally canceled after almost a month of waiting. I don’t leave many reviews, but this company is so bad that I felt obligated to to try to help others avoid my frustration and headache. The only way I got my money back was to dispute it with my credit card company.

Poor packaging led to my wine order being undeliverable. I placed my order in September, and emailed the company when I was told it couldn’t be delivered. They apologized and promised to resend my order with improved packaging. This never happened. When I called in December, I was told they needed 2-3 days to sort it out. I never heard back. A few days ago, I emailed and called again. Still no response. I called again today. Again, was told they needed 2-3 days. I requested a supervisor and when things got heated after he repeatedly talked over me, he became flustered and said he’d just issued the refund. The refund that he’d told me moments before that he couldn’t issue for 2-3 days. Buyer beware. Unfortunately, since the original order 4 months ago, my wallet has been stolen. When I requested that he mail me a check instead of refunding my card, he refused. I’m out the money. Never received the wine.