Borgata Hotel Casino & SpaReviews of theborgata.com

Customer service is terrible. for over a month I've been unable to play or withdraw funds from my account true no fault of my own. Customer service keeps giving me the same emails over and over again a ticket was created it will take two to five days been getting that email for over a month now. They really need to work on their customer service

Borgata is absolutely the WORST CASINO in Atlantic City. Ever since under new management, MGM, Borgata has lost everything from its charm, service and its customers. The slot machines now are really tight. Good luck trying to win any kind of money from their slot machines. Who wants to go to a casino where you already know ahead of time that you have no chance in hell to win?? The only machines in Borgata that gives you money are the ATMs. There's no winning in Borgata anymore. I used to win every weekend or every other weekend under the old owners like 7-8 years ago. Now Under MGM....I have 10-15 weeks of losing streak. That's why I don't even bring my own money anymore. If I go...I play the comps they give me and I leave. That place is disgusting. Not only you lose money....but you also lose happiness, dreams, hope, self respect, a good time, fun, and anything good about yourself. Borgata is a DUMP!!!!! The only thing worst than the Borgata Slot machines are the management. Borgata employees are hard workers....but management are the worst. Rude. Unkind. Disrespectful. So...not only you lose money....but you get treated like SHeiT by the managers!!!! Their buffet used to be great. But now it's the same food over and over and the service is lousy. They customer give aways used to be generous....now it's cheap. And it used to be numerous times of the year.....now it's like 2-3 out of the year. The only decent things left are the rooms and the pool. But everything else as a whole....Borgata REALLY SUCKS!!! Unless Losing a ton of your money and not getting anything back at all, while being disrespected by the managers makes you happy....I honestly don't see a reason to go there at all. The morale is down. The Customers complain about place. The workers/employees are being mistreated. They complain too. They just had a strike recently. There are far better casinos to go to in Atlantic City. Borgata looks nice but your experience will be really bad. It pains me to write this because Borgata USED TO BE a good casino under its previous owners. Now....It's the SHeicomplainTHOLE of Atlantic City. If you don't believe anything I wrote....Just take a look at the growing number of parking spots in their parking lots on a Saturday.
 The Casino recently got hacked. They had to pay $15 million to be released from the hackers.
Borgata paid it. Most of their computers are still in shambles,. I’d feel bad but they’re not nice to their patrons. Now Borgata knows how it feels to lose money and have no chance of getting any of it back….lol.

I'm a trans woman and I realize not everyone is cool with that, i'm sorry. I endure constant abuse from customers and staff. I have written the Borgata piles of emails and letters and they have never once responded to me. I dont recommend any LGBT people go to the Borgata, they do not treat LGBT people with respect or dignity and they 100% will not acknowledge your complaint or concern.

I booked 2 nights in their Hotel and when I returned to my room for the 2nd night, Borgata had put another individual into my room and they robbed me of all my personal belongs. I was shoved into a smelly smoking room that was not even fully cleaned for the night and guaranteed the return of my property. I recieved ZERO and the SECURITY DEpartment refused to communicate with me. I was not even reimbursed the charges I paid on the room. BORGATA has the lowest rating possible with the NJ Better Business Bureau for the long list of documented fraud and criminal actions committed by Hotel management. An investigation by the NJ Atty Generals Office resulted in confirmation of the theft caused by Borgata but MGM threatened me rather than the reimbursement I am legally owed for my stolen personal items.

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