TheblackluxeReviews of theblackluxe.com

Response from TheblackluxeJul 23, 2025

Hi Cynthia Henderson, I'm truly sorry to hear about your experience — I completely understand how frustrating that can be. I just received your exchange request on July 21, 2025, and I immediately sent the exchange instructions to your email. As of now, I haven’t seen a reply yet, but I’m still here and ready to help. I’m always happy to offer free size or item exchanges, and I’ll make sure you get the correct jersey and cap. Thanks again for your support — looking forward to resolving this for you! – Thomas, TheBlackLuxe

Response from TheblackluxeJul 23, 2025

Hi, I’m truly sorry to hear that the jersey didn’t fit the way you expected — and I completely understand your frustration. I want to clarify that I’ve never refused a size exchange. After receiving your request, I sent several emails asking you to confirm which size you'd like to exchange for, but unfortunately, I didn’t receive a reply. Additionally, the original shipping address you provided was missing the street name, but we still made every effort to get your order delivered properly. Please know that my goal is always to make sure you’re happy wearing something that represents us. I'm still here and ready to help. If you're still open to exchanging the jersey, just reply to the email and I’ll take care of the rest — no extra charge. Thanks again for your support, and I hope to hear from you soon. – Thomas, TheBlackLuxe