David C.
This was an unorded product that was…
This was an unorded product that was supposedly delivered to the wrong address. Your system also bombarded me with the same message repeatedly also most as if I was experiencing a denial of service attack on the my email address.
Response from The Bay LaurelJan 9, 2023
We are sorry about your experience. Upon checking our system we see there was an order under your name and payment information. Once we realized it was a wrong order by a malicious user who happened to have your information, we immediately initiate a reverse transaction and informed your financial institution. We paid back the full amount. Meanwhile you received all related order, tracking and shipment emails which has nothing to do with you. As a family business we've had over 220k customers online since 2019, paid our taxes in the US and been doing our best to fulfill our duty as a decent small business. Please let us know if you need anything else. We are more than happy to hear back from you.