Polly B.
2 presents of tickets for same show, but theatre won't exchange either for a credit voucher
I bought 3 tickets to take my daughter and granddaughter to see the show Annie in June 2026. Unfortunately she received tickets for the same show for Christmas. I thought the Theatre Royal would be sympathetic and swap one lot of tickets for a credit note and I was very surprised when they refused. I think it was extremely mean spirited of them. I spend a lot of money going to the theatre - more than I can comfortably afford now there are no concessions for children and OAPs - and I support the theatre by being a member but I won't bother again when it's time to renew my membership.


