The AromiReviews of thearomi.com

Response from The AromiMay 26, 2023

Thank you for your feedback and sorry you did not enjoy the cologne you ordered. Per our email conversation, we've emailed a return label so you can send it back for a refund.

Response from The AromiApr 7, 2023

** Edited** Hi again, sorry to hear you're disappointed with our shipping service! I just looked into your order to get to the bottom of this. Your order was placed on Friday, April 7th to go 2nd-day air via UPS. As noted on our website, 2nd day delivery means it will be delivered within 2-3 business days. (3 business days in case your order is placed after UPS's afternoon cut-off and we cannot get it out same day, this did NOT happen in your case). We shipped your order out on Friday April 7th via UPS and according to their tracking information, it will be delivered Tuesday, April 11th. This is the second business day after you ordered so currently everything is on schedule per your original order. We never like to have disappointed customers though so we'll reach out via email to work with you directly! Original answer: Thanks so much — really appreciate that and glad you were able to find some unique fragrances!

Response from The AromiJan 6, 2023

Thanks for your review and sorry you were disappointed with our service. I looked into it and we shipped your order in two packages. USPS tracking information says the first was delivered to your mailbox on December 31, 2022, at 11:16 am, and the second on January 3, 2023, at 3:53 pm. While an odd package does sometimes go missing, it's very unusual that two packages that came on different days both went missing. We are having USPS investigate to see if there's an issue with the delivery or driver. In the meantime, we have contacted you via email for next steps.

Response from The AromiAug 18, 2022

Thanks for your review and I'm sorry to hear you had an issue with your sample vials! It sounds like the vials might have leaked en route. After reviewing our files, it looks like we've been in touch with you about this issue and already given you a full refund as well as coupon code if you choose to reorder. Sorry for the inconvenience!

Response from The AromiAug 13, 2022

We're sorry to hear that you're not enjoying your new fragrance! I checked our files and we're already working with you on an exchange so hopefully you'll have one you like very soon. Scent is highly personal and body chemistry or even the season will change how it smells — looking forward to getting you a cologne you enjoy!