Received item in about 28 days, item arrived in generic box with no instructions etc. Not happy with product quality or overall experience. Will try to return.
HV
Hank V.
Shipping label printed on 2/4/23 but still no tracking updates
I paid good money ($54.95) for a new S22 Ultra case for my dad's new phone. I placed the order on 1/28/23, and as of 2/11/23, the tracking information is still only showing that a shipping label was printed on 2/4/23, but there are no status updates showing that the package is in transit to its destination.
I've continued to have to apologize to my dad as he continues to have to be extra careful with his new phone that does not yet have a case. I see other reviews here where it has taken over a month for the order to arrive, and I only hope that this order gets there eventually-- otherwise I will do everything in my power to get my money back for this company being fraudulent.
LS
Laxmipathy S.
They are frauds
They are frauds
Don’t buy from this website
RM
Reehan M.
Had ordered a 1,199 Rupees Galaxy S22…
Had ordered a 1,199 Rupees Galaxy S22 Cover and recieved an Iphone 13 cover which would be worth 100 rupees Max.
They are cheats... avoid them.
TR
Trevor
DO NOT BUY FROM THIS COMPANY unless you want to wait over a month to receive your purchase.
I wish I would have taken the time to search for reviews before purchasing from Armour Case. It took them nearly two weeks to process a $30 cell phone case and shipping has already taken an additional week so far! This company's whole process seems disingenuous and they give you zero heads up that these lead times are the norm! Do yourself a favor and purchase a case somewhere else, in this day and age nobody should have to wait a month to get a run-of-the-mill cell phone case. Listen to all the bad reviews, DO NOT PURCHASE from this company.
SE
Suzanne E.
No calls returned or answered and no product received after 3 weeks
No calls returned or answered.
No product shipped.
No response to requests for product ETA.
Final correspondence :
Hello Rachelle,
As a consumer, I find it frustrating that no call has been answered by your phone number, nor message left returned. Add this to no response to an email requesting an update, and a website that indicates the item has been sitting since the 14th awaiting pick up. This leaves a consumer with a lack of transparency that is unacceptable by today's standards from other similar businesses.
I was left with no option but to file a dispute with Bank of America for the charge. I regret not looking at the reviews for your company prior to purchasing. I rarely make this mistake.
Sincerely,
Suzanne E
On Saturday, January 28, 2023 at 06:33:45 AM PST, The Armour Case Support ase.com> wrote:
Hi Zuzanne,
We sincerely apologize for the delay.
Due to the high volume of orders and deliveries this past new year.
Some of our partner shipping facilities take holidays during this CNY period.
But the shipping is still going but with some delay than normal.
Rest assured that it will come to you within this week.
Upon checking your order will be handed over to the local USPS in your area.
Here are the tracking details for your order:
Tracking link:
Tracking number:9274890297079253352096
NOTE: If you cannot track it, please give it 3-5 days to update on the website and contact us.
Again we truly apologize, we never want you to experience any of this but it did.
Thank you for your understanding.
Regards,
Rachelle
The Armour Case Support Team
Thearmourcase.com
On Sat, Jan 28, 2023 at 2:05 AM> wrote:
I have left voice messages and sent emails requesting a call providing me with the expected arrival of my new case which I ordered and paid for on January 11th.
I have had no call back, and no email with necessary information.
The link you provided to obtain my product ETA is not helpful.
Suzanne E
On Wednesday, January 11, 2023 at 11:28:54 AM PST, @thearmourcase.com> wrote:
Hi Suzanne,
This is your first order for our business and it really means a lot to us!
Firsts are always special and this one is even more.
If you have any questions about your order or suggestions about the experience on the site then please hit reply.
We love to get feedback and suggestions from our first-time customers.
Looking forward to hearing from you.
Thanks
Best,
The Armour Case,
Postal Address: 16192 Coastal Highway, Lewes, DE, US, 19958
Thearmourcase.com
TI
Tim
Believe all the bad reviews!!
Believe all the bad reviews!!! It's been 3 weeks now with no case, noresponse from customer service. All of the reviews on their web site (all 5 star) look pretty much the same.....from one person. Took my money day one of the order and that's it. SCAM
BO
Bobby
Terrible company, terrible CS
Terrible company. Their shipping is very slow and delivery even slower. It’s been locked up with no shipping label for 3 weeks. Do not buy from these guys.Terrible customer service.
