thearmourcase.comReviews of thearmourcase.com

This company (The Armour Case) has the worst Customer ServiceI I have ever experienced. I purchased a case for my new iPhone 13 Pro Max. The color was not the color I ordered and I requested a return number for a different color which they never provided (return number). I decided to return the phone via UPS, after numerous attempts to contact them via email, for a return number to exchange the color. UPS advised me the company refused to receive package and it was returned to me. I decided to keep the case since I had already paid for it and when I opened the case to put my phone in; to my surprise, it was the wrong size for my iPhone. I tried to re-contact them via email (which is the only means of communication with this company) with no luck. Please DO NOT ORDER from this company! They are scammers!

Very disappointed in The Armour Case customer service! Emailed 3 times to exchange cases as my S20fe died before I received my case and had to buy a S22 Ultra. 2 weeks and still have not received any response! Extremely unprofessional!

It appears to be very scammy. I ordered a waterproof case and they shipped the wrong size. I told them I was dissatisfied with the look of the product in person and they told me I would receive a refund shortly. Over a month has passed by and they just stopped responding. I would never recommend this site to someone. What a big mistake and waste of money.

Scammers. Send bad quality product for huge price. Liars and don't refund or return. Don't order from them.

This case is built like a Battleship! I have a Apple iPhone 13 Pro Max. With the Armour Case It's Heavy, it makes your cell phone over twice as heavy. Also it's large! I had to purchase a special leather phone holder. I've owned this for 3 1/2 months. I was on a service call one day about something unrelated and the company wanted me to input numbers. I kept tapping it but did NOTHING. Tapped Several times. Then it worked. I started to notice dropped calls, Poor Reception. I was two bars down from places like my house and office, never happened before. I received a few notifications on the iphone, started to tap and swipe and there was NOTHING. So I decided to open it up. I noticed, can you believe this? Water, Condensation built up on the protective glass. This phone with case never touched Water!. As soon as I removed the iphone it work PERFECTLY. Basically it's Over Built. I DON'T RECOMMEND THIS CASE!

If I could rate less, I would. This business is a scam. I hope that you read this BEFORE purchasing ANYTHING from this business. I wish that I did. As almost everyone with a review here can attest, you place your order on the website in good faith, you spend your money and they send you a different item. When you email customer support they give you a story on how they have to confer with the warehouse and get back to you. In my case I purchased a phone case for $59.99 +tax, plus shipping, then immediately after the purchase I looked up the BBB rating (too late!!!) and realized they were not a credible company. The same night I sent an email asking them to cancel my order immediately. Instead they went ahead and processed the order and sent me an incorrect case (the case they sent me was $39.99 and not what I ordered). I sent SEVERAL emails to them requesting they accept the incorrect case as a return and received the same response "they are still reviewing my request". It is now 3 months (or so) later and I realize they will never return my money or respond to any additional emails so it is a loss overall. I truly regret doing business with this company and wonder what can we do as consumers to shut this business down so no one else gets suckered into ordering from them. My loss but anyone reading this review BEFORE purchasing, let this be your warning and your gain.

Beware this company! They tried to double charge me for a smartphone case, and I had to go through PayPal to get the money they stole.

I ordered a Metal Armour Magnetic Privacy Glass Case for the Samsung Galaxy Note 20 Series quite a while ago. It took more than a month to arrive. When it finally did, I noted that the packaging had absolutely no padding so I was concerned about the condition of the case. When I opened the package, I immediately saw that the screen was badly cracked in several places. I took photos of the packaging and the case/screen and contacted support@thearmourcase. I heard back from them within a day, but they offered an exchange. I did not want an exchange and requested a refund. The individual stated that they would submit my email to "management" and upon review and approval, I would be notified via email of my refund. After about a month with no response, I submitted another email. Unfortunately, I've never heard another peep from them. Apparently, I'm out the money I spent on this case. BUYER BEWARE!