Admin at TheAltening dot com Email does not work. We paid for products and did not receive them. I asked for refund and they kept responding with open a ticket but it will not let me open a ticket. The email it has online to reach out to customer service does not work. Stay away and do not purchase at this website.
Their response is saying I need to create a ticket but as my review states, it would not let me start a new ticket. I tried it multiple times and Xevier responded in email saying the instructions are clear and if you’re not able to follow them there’s nothing else they can do. I sent email evidence of all of this to trustpilot to show this company never resolved the issue when I tried to communicate with them.
Response from TheAlteningJul 2, 2023
Hi, I apologize for the confusion but we do not provide support over TrustPilot.
If you need assistance, you must create a ticket on our website and we'll respond to you promptly.
MS
mikolaj S.
legit
Bought a few fortnite accounts and its 100% legit. some accounts did get pulled back but customer service was a short wait time and gave me another account back.
KA
KaiX
Awesome support
Support was awesome. Took a while for them to respond but they did. They gave me a Minecraft account that doesn't work then replaced it with another one that actually works. Thank you so much Xevier
TP
Tinpot P.
Op accounts
I bought 3 Minecraft accounts and one of them had a 24 star in hypixel I couldn't even keep up the amount of stress I was getting in bedwars but anyway all of them worked and was op was insanely good but one of them was a low star but it doesn't matter I got these accounts for cheaper then Microsoft and I'm happy about it 9.8/10 highly recommend
MR
Mrhiya
insane fortnite account for only $15 W altening
I bought a take the L Fortnite account for $15 from the altening and when I logged into it everything worked, and it had save the world, 1100 vbucks, a few rare skins from season 3, tons of rare emotes, and tons of rare backpacks. Would recommend 10/10 I love you altening.
BE
Bentley
10/10 legit love the helping service too
10/10 legit love the helping service too
EL
Elliot L.
This company was amazing delivery was…
This company was amazing delivery was instant and the account completly worked!!!
RC
Ricsi C.
Don't buy from here! No joke, they can't even help you view your previous orders!
I bought an account around like 6 months ago. Now, I forgot what the email was for it, but when I contacted Xavier (the owner of this whole site)... Well, here is the whole chat log:
Reply Bot
Hello, what is your question? During some periods of time it can take a bit longer to receive a staff reply, please be patient 🤗
You
Hey! I have some questions. I have previously bought (idk how many accounts) on this website, but for some reason when I click the link that would direct me to my transaction details, it just leads me to the home page.
You
Hi!
You
Anyways, one of my order ids was (won't leak the transaction id just in case)
You
Other one was (won't leak the transaction id just in case)
Reply Bot
Ticket moved to the xevier-required category
Please be patient, Xevier is the only one who can help you with stuff like this. He will respond as soon as possible!
You
Alright.
xevier
Unfortunately orders made earlier than may of this year were deleted, so that's probably what happened
You
Can it be somehow restored?
You
I really need the login details for 1 of the accounts :/
xevier
No, sorry.
The ticket has been closed by a staff member or a bot. If you have any other issues please open a new ticket.
Conclusion:
The owner can't even help out his own customers with single things like viewing the literal order! What a terrible site. Just buy from the microsoft store or any other alt shop.
Reply to the answer: Why not store it? Like any other website? Many people are having the same issue as well, they can't seem to find their accounts login details due to the deletes.. Maybe just don't delete them and function like any other normal site?
Response from TheAlteningNov 8, 2022
Mate, as i mentioned to you in your ticket, orders from earlier this year including yours were deleted from our server. How can i help you view something that is deleted?
It's unfortunate but our website is not your storage platform, 6 months is more than enough time to change and save your account details and we are not apologizing for it.