Crys
DO NOT WASTE YOUR TIME!
This is a broker company, not a moving company. They do no due diligence on the companies they broker you out to and will not take responsibility for any issues you have with the carrier. My move was from TX to SC. I don't have enough space to write all the issues I had with this move so this is only a summary! • Upon my search for movers, I received a call from Scott, who was misleading to say the least. The notion that he would be a part of the process from the time of booking until items are delivered is the furthest thing from the truth. Once my initial deposit was received, I spoke with him only once (t3 days prior to my move), despite phone calls and emails sent. I am not sure why they ask you for a pickup date and delivery date when the company they broker you out to will remind you that they have 21 days from the date of pick-up to deliver your items. • I would also suggest obtaining a copy of every document signed at the time signed. If it is not saved, the link will no longer be available once items are picked up. • I am very interested in speaking to those who received 5-star service to confirm if those persons have verified services. If you go to mymovingreviews.com site, they have a disclosure that states non-genuine reviews for this business was originated from the same IP address or computer. Be sure to understand and read the contract in detail. Do not plan your moving details based upon when the driver is supposed to pick up and deliver because it will not be accurate. Both pickup and delivery was late and did not arrive on the scheduled day. It took me 3 weeks of frustration after delivery to get reimbursed for a tv that was initially lost then damaged. 3 Brothers will argue that they are just the broker, but this is not how they sell the service to you. The customer service manager is unprofessional and will try to argue some points but won't recognize the fact that the salesman Scott misled me and did not return my calls or emails. I have never dealt with such a business and would not recommend them to move a doghouse!
Response from Movers & PackersNov 6, 2023
During the booking process, we transparently disclose our role as a broker and our collaboration with a network of specific carriers. We sincerely regret any inconvenience you may have experienced due to your initial pickup date falling outside the first day of your designated window. Regrettably, despite the diligent efforts of our carriers, occasional reliance on the second day of the window is necessary. We request a two-day pickup window at the time of booking to accommodate situations where the carrier may not be able to schedule your pickup on the originally selected first day. In your case, your pickup was successfully completed on September 2nd, and our records indicate that the items were in transit for delivery the subsequent week. It is important to note that the estimated 21 business days for delivery represents a worst-case scenario, a precautionary measure to account for potential delays caused by various factors, including adverse weather conditions or unforeseen logistical challenges. We regret that we cannot provide precise delivery dates due to the myriad of variables that can lead to delays in the moving process. Our carriers dedicate their utmost efforts to expedite deliveries, but, regrettably, external factors such as inclement weather or mechanical issues can sometimes impede their progress. If you require a copy of the original estimate, please do not hesitate to contact our customer service team, who will be more than happy to furnish you with another copy. In the event of damage claims, we kindly advise you to initiate the process through the carrier's insurance, as they are the entities directly responsible for the handling and transportation of your goods.