Movers & PackersReviews of the3movingbrothers.com

Response from Movers & PackersJun 27, 2023

Leigh Anne, I apologize that you were less than satisfied with your move, and apologize for the delay in responding. After receiving your complaint we had requested the paperwork and information regarding your move from the carrier to investigate the situation. I do wish you had called us during the pickup or informed us that there was additional charges at the time of service. The inventory sheets from the time of pickup indicates that there was several items not on the inventory you provided us. The information you had provided us was 78 pieces and according to the paperwork from the driver they loaded 110 items. We completely understand that it is not possible to remember every single item that is going to be moved. Our estimates are based upon the volume of the items. Your final charges are based upon the final inventory and the volume of what is loaded. The paperwork indicates that there was an additional 32 items adding an additional 100 cubic feet of volume. As with any estimate for services if the final scope of work is larger or smaller than what is originally agreed upon the final price will be adjusted to reflect so. As for the additional fees at the time of delivery, as per the contract, if they do not have access for a 18 wheeler or they need to carry the items from the truck over 75 feet to the home there will be additional charges assessed. Based upon information provided from the driver there was more than 75 feet from the door the the truck. If they had to park the semi on the main road and not the parking lot near the building google maps has it listed as 50 ft just to the building, not counting to any distance between the front of the building to the apartment door. As of this morning the carrier is actively reaching out to the carrier to get you reimbursement for the funds as they believe this was excessive for a long carry fee as well. The carrier stated that they have reached out to you and informed you of the status of this as well. Please feel free to reach out to customer service if you need any further information.

Response from Movers & PackersJun 14, 2023

Terisa, It is explained during the booking process that if the crew is unable to get the 18-wheeler near the drop-off location they will need to use a shuttle. The shuttle services and fees are explained on your estimate. I apologize if you were under the impression that this service would not be needed at the time of delivery. Unfortunately due to the layout of the neighborhood, it does look as though it is not 18-wheeler accessible. After reviewing the paperwork signed at pickup the only other difference was due to a few items being slightly larger than what was initially estimated, a additional 50 cubic feet was charged. I am unsure who you were trying to reach as all the calls I can locate were answered or returned during office hours, and emails were replied to in a timely manner. I apologize if you feel that the response time was lacking and will ensure to pass along the feedback to the customer service team.

Response from Movers & PackersMay 30, 2023

We are sorry to hear that your experience with Posh Moving was less than satisfactory. At this time, we are in the process of contacting their management in order to verify that they are performing according to our expectations. The company has noted on their end that you received communication on the 22nd indicating that delivery would take place within 5-7 business days. As of 4/9, your pickup was completed. On the delivery disclosure you received it was stated that the estimated delivery date was 14 business days from your first available delivery date. However, this was not a guaranteed date. Regarding the additional cost at the time of pickup, I reviewed the paperwork. On the inventory sheet, 149 items are listed as opposed to the 94 items we received during the inventory process. If there are additional items, the space reservation will increase, which in turn will raise the total cost of the move since it is based on the amount of space occupied by the truck. We understand that it is impossible for you to remember every piece of furniture or item that needs to be moved. This is why you are able to adjust the inventory at the time of pickup. That being said, if additional space is required or additional services need to be provided, the move cost will increase. There has been no communication from you that there was anything unsatisfactory happening with your move. We wish we had known so that we could intervene on your behalf. Should you require any further assistance, please do not hesitate to contact customer service directly.

Response from Movers & PackersMay 2, 2023

Kelly, We have contacted the merchant who processes our refunds for further information. The company informed me that this issue has been brought to their attention, and they are working to have this check reissued. They are currently experiencing technical issues with their printer. We have requested that they send us the check to send out directly to ensure this issue is resolved promptly. Once 3 Brothers receives the check we will send it to you. We deeply apologize for the delay and are working with the vendor to correct the issue promptly.

Response from Movers & PackersApr 29, 2023

Maddy, Thank you for giving us the opportunity to assist you with your move. I am sorry that you have decided to move in another direction. The contract you had with us was terminated by you on March 27. After speaking with you on the 20th, we contacted the vendor for an update. Please accept my apologies for the delay. Currently, the company is waiting for their maintenance contractor to diagnose and correct a problem with their machinery. We are deeply sorry for the delay and are working to have it corrected as soon as possible.

Response from Movers & PackersApr 19, 2023

Jordan, In order to provide an accurate estimate of the move's cost, we ask for the most accurate list possible during the booking process. It is understood that the inventory list may change between the time of booking and the day of the move. For this reason, we conduct a Quality Assurance call 3-5 days prior to the day of the move in order to obtain an updated inventory list for the crew. Without a complete and accurate list of items to be moved, we cannot estimate the cost of the move accurately. During the quality assurance call, it appears that no changes were made to your inventory. On both calls, the inventory list is presented to the customer for review and approval before the end of the call. An accurate estimate can only be achieved if we are provided with all the details regarding the scope of work to be performed. In addition to packing supplies, at least 20 additional items were added to your inventory on the day of the move. The driver informed us before the final inventory list was completed that there was at least one extra box spring, an increase in the number of boxes, two additional tables and tool boxes, as well as other items that had been added. It is necessary for the crew to assess the final cost of the move according to the scope of services provided. Regarding your attempt to contact customer service, I do see that there was a missed call before speaking with customer service, and I apologize they were very busy assisting other customers. Approximately 15 minutes passed between the time of the voicemail and the time of your contact with customer service. This is the only call I have seen from the number associated with your file, unless there were calls from another number made. Should you require any further explanation regarding the additional charges related to the increased inventory list, please do not hesitate to contact customer service.

Response from Movers & PackersApr 19, 2023

Cindy, I do apologize that you feel this way. It is explained during the booking process, and in the estimate, that packing supplies for glass items is provided at a additional charge. Also it is listed under the possible additional charges that if the driver is unable to get the truck within 75 ft of the building they will have to assess additional fees. Additional fees and Accessorial Services (if applicable to the move):: If not included within the agreement, professional packing services are not included. However, it is at the discretion of the mover at the time of pickup to determine if items will require professional packing services. In these instances, additional charges will be applied. These items include but are not limited to the following: televisions, mirrors, glass tabletops, wall art, contents within dresser drawers, etc. Packing supplies, such as bubble wrap, shrink wrap, boxes, etc. are not included Items being transported that are non-stackable, are considered Bulky items. A Bulky item charge will apply for those non-stackable items, as deemed by the mover at the time of pickup. If there is more than one flight of stairs at your origin and (or) destination which require the movers to transport items beyond the first flight, there will be a charge of $75 per additional flight. There will be no charge for the first flight of stairs at either the origin or destination. Most movers within the 3 BROTHERS MOVING & STORAGE LLC network perform the pickup and delivery using a tractor trailer (18 wheeler). Drivers must have the ability to park within 75 feet at both the origin and destination points to avoid long carry charges. Depending on the size of the job, long carry charges start at $150.00. If the tractor trailer cannot park within a reasonable distance, shuttle services may be required. Shuttle services begin at $300.00.

Response from Movers & PackersApr 18, 2023

Anna, Delivery dates are not guaranteed. At the time of pickup, you will be asked to provide your First Available Delivery Date. Based on the distance to the destination, this date will determine the delivery window, which can last from one to 31 business days. As you must be available for delivery, the delivery window does not begin until that date. The details of all of this are explained in all paperwork and information provided at the time of booking. During pickup, an additional fee of $400 was charged due to the large size and weight of the items. In accordance with the contract, items of this nature may be subject to an additional fee at the time of pickup due to their nature. If you feel that this information was not adequately explained, please accept our apologies. We provide multiple pamphlets of information at the time of booking. The only notation I have since the date of pickup was made on 3/28. Customers Service informed you that delivery would take place within 5-7 days of that date, depending on travel conditions. It is unclear whether you contacted the carrier directly or your booking agent, but Customer Service has received no record of any attempts to contact them prior to March 28. Please feel free to reach out to 3 Brothers Moving & Storage Customer Service directly if you wish to discuss this further.