TH3D Studio LLCWe're a small business located in Hobart, IN. Our focus is on quality products that we've personally vetted and top notch customer service. The 3D printing market is full of sellers who don't stand behind their products so if you want a company who cares about what they sell and their customers give us a shot!Don't take our word for it. Check out all our awesome reviews we have from many happy customers. We think you'll like our approach to helping our customers and the quality products we offer. If we don't use it ourselves, we will not sell it.
TH3D Studio LLC (th3dstudio.com) has 161 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Dana
Quick response every time I seek information.
Response from TH3D Studio LLCNov 2, 2023
Thank you, Dana! We're delighted to hear that you appreciate our quick responses. We're always here to assist you with any information or questions you may have. Feel free to reach out anytime. Your satisfaction is our priority! 😊🚀 - The TH3D Studio Team
Djironhead
I love the build plate for the ender 6. Works very well and the quality is super nice
Response from TH3D Studio LLCOct 24, 2023
Thank you so much for your positive feedback! We're delighted to hear that you're loving the build plate for your Ender 6. We take great pride in delivering high-quality products to our customers, and your satisfaction is our ultimate goal. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Zack
Update: (10/24/2023) TH3D has reached out to me regarding this issue, they have helped me through this and offered tremendous support to get this resolved. They have exceeded my expections with this level of customer service. I am very satisfied with how helpful they have been thus far. I will certainly be returning to them for additional 3d printing products. Cheers! ________________________________________________ I followed all of the steps on the TH3D website to upload the firmware to my CR10 V3 w/ BLTouch. After uploading to my printer it does not want to Level the bed, and keeps giving me Endstop Z errors whether the endstop is plugged in or not. Then the extruder just backs the filament out at an extremely high rate. I went over the coding multiple times, quadruple checked it, used multiple slicers, modified the G.code to what your website suggested, went through several videos on your website on what I am missing. To no avail, I've decided to reupload the previous firmware from Creality with BLTouch. It's been working great but it doesn't have several features that I desire, such as Thermal Runaway protection. I am disappointed and I tried everything I could to get it to work, but I'm left wanting to throw my printer across the room. I really, really want this to work. I'll be satisfied if it is verified to work with a CR10 V3, and that I am just an idiot. I'll try tweaking with it again in a month or two.
Response from TH3D Studio LLCOct 20, 2023
Update 10/24/23: After receiving more information from Zack we have determined the issue was due to them using a Creality BLTouch kit that uses a header on the printer that was not accounted for as a feature in the firmware. We've since added an option in the firmware for this header and have updated Zack to download the firmware again to get the new firmware with the new code added in to support Crealitys BLTouch kit for that printer with our firmware. If you can update your review we would appreciate it as we've gone above and beyond for you to help you use a competitors hardware with your printer and our firmware. Update 10/22/23: Zack has gotten back to us over a ticket we opened for him and we're helping him out. Hi there. We do have support available if you need help and cannot figure it out. If you didn't get support with your firmware, its only $30 to get a support ticket opened for help. Just send us a ticket at https://contactus.th3dstudio.com. Our support will be able to verify all connections for your printer setup and assist with firmware config for your setup to make sure its all working. We also have video calls available for $50 as well. The firmware on our site works with the CR-10 V3 and we tested it on that actual machine. Please contact support and we can help you out.
Michael D.
Tim has always been the best with quality support from the first time i purchased anything from TH3D. He is the reason i keep coming back
Response from TH3D Studio LLCOct 19, 2023
Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with our support, especially with Tim. We take great pride in providing top-notch customer service, and your feedback is greatly appreciated. It's customers like you that inspire us to keep delivering the best quality and support. We're here whenever you need us, so please don't hesitate to reach out if you ever have any questions or need assistance. Your loyalty means a lot to us, and we look forward to serving you again in the future.
Willow Junction Apts. M.
What make’s this company Stand out Above all the Rest. EVERYTHING always EXCELLENCE At it’s Best. MMCNC. Mert. Thank You to Tim and Staff
Response from TH3D Studio LLCOct 18, 2023
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you find TH3D Studio to be a standout in excellence. Our team, including Tim and the staff, is dedicated to delivering the best service possible. We truly appreciate your support and look forward to continuing to exceed your expectations.
Rudy W.
needed firmware for an old printer with a new board. Ender 5 pro upgraded to 4.2.7 board. ordered the firmware and watched the installation video. works perfectly. 20 minutes from download to printing.
Response from TH3D Studio LLCOct 18, 2023
Thank you so much for taking the time to share your experience with TH3D Studio! We're thrilled to hear that you found our firmware solution for your Ender 5 Pro with the 4.2.7 board to be not only effective but also easy to install. We strive to provide top-notch products and resources to make your 3D printing journey as smooth as possible. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help you every step of the way. Happy printing, and have a fantastic day!
Alec
Wow they’re just the best Shipping is always fast and furious! I don’t know how they do it but they always do do do! 10/5 stars! Maybe 11!
Response from TH3D Studio LLCOct 17, 2023
Thank you so much for your enthusiastic review! 🌟 We're thrilled to hear that you're impressed with our speedy shipping! Our team is dedicated to delivering the best service possible. Your support means the world to us, and we'll keep striving to exceed your expectations. We're always here to help, so feel free to reach out if you need anything. Enjoy your TH3D Studio products!
Pete G.
I got a great deal on the plate for my Sovol SV 01 3D printer. Great customer service too.
Response from TH3D Studio LLCOct 17, 2023
Thank you so much for your positive review! We're delighted to hear that you found a great deal on the Sovol SV01 3D printer plate and that you had a fantastic experience with our customer service team. If you ever need assistance or have any more questions in the future, please don't hesitate to reach out. We're here to help! Happy printing!
